The successful consultant establishes the principle of SCHEHERAZADE

The successful consultant establishes the principle of SCHEHERAZADE Customer satisfaction is the name of the game for the economy, right? And how many companies announce posters? If not? T for your customers, someone else will? But at times, customer satisfaction is the worst thing you can do if you want to build add-on sales and repeat business.What I just said? I am the president of Customersatisfaction.com, and said customer satisfaction is not a good idea. I am out of my head? Maybe, but still, at least according to the specific industrial psychologist Frederick Herzberg, the famous stressed? A satisfied need is not a motivator? Let me give you an example.You? Ve heard the expression that you are your shopping for food on an empty stomach why? ll almost at the end of everything to buy the business, right? Your needs, motivates you to buy fame, right now.But when your stomach is full, you? Ll less impulsive and reflective on your purchases.Here? And an example of that? S home.I closest to conduct seminars, and a large part of my company makes them public, and then the participants will feel motivated to achieve their organization there.If visitors to do in my public meetings actually left, that everything that what they heard, or that the reason why I made the train is final and stressful, because I put on their sites? You? ll only motivated when they believe that that did not? t cover everything that I have so much to offer that the only way it will be in action at their company through my direct efforts.So, I would like to convey the idea that they? ve had all my wisdom? Any way, if I add to the businesses, or the development of a sustainable market for my products and services is known as the principle of SCHEHERAZADE. Do you remember her. And 'the fictional character who saves his life from the stories, the Sultan, in no case continued.Well always, I could say much more about this, and oh so many others, and if you? D to hear about these ideas, I? ll pleased to share with you at a hearing give me a Holler basis.Just! Dr. Gary S. Goodman, President of Goodman & Customersatisfaction.com The organization is a keynote speaker, trainer and management consultant and best selling author of 12 books, including Reach Out & Sell Someone and Monitoring, Measuring and Managing Customer Service, and the audio program, "The law of large numbers: As the inevitable happened," published by Nightingale-Conant. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, a Loyola lawyer, and an MBA from the School of Peter F. Drucker at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations. It has its headquarters in Glendale, Califoia, and can be reached (818) 243-7338 or at: gary@customersatisfaction.comFor information about coaching, consulting, training, books, video and audio, please go to the source:

Warm fuzzies or Real Service

Warm fuzzies or Real Service ? Service? is one of those beautiful? Warm Fuzzy? Words like? Love? e? Happiness. They are easy to say and sound so good, but unless they are of real substance, it means so little. Service? is what we do to impress and keep our customers in this competitive environment the company. The reality is that today most of the products and services in almost every industry are not used by one company to another. Given that customers have many options to choose from, right? Service? That the back door! Customers really want to do three things with every purchase. They shop around to find and be faithful to those who them.A solution for their problems or satisfy their desires, as promised (the product or service).   A suppliers or consultants of trust, their best interests at heart. Value-added service? ? Service that has exceeded expectations.   It takes commitment and investment for the creation of systems, greater commitment and investment in staff training to ensure "value-added services? but it's worth it all. Firms that these value-added services are the most high retention rates, faster growth, and usually the highest profit margins, as well? Warm Fuzzy? Words or realistic expectations of customers? If your service program on these three bases to reward customers with retu business, goodwill and Referrals for many years to start using the service to competition or industry standards, design better customer service system and the Train staff to deliver. Do it now - the competition could be reading this! Consult with Larry Galler coaches and high-performance executives, professionals and small and medium enterprises since 1993. He is the author of the long (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter on issues? Send an e-mail to larry@larrygaller.comArticle Source:

The secret of success that you paid more to return

The secret of success that you paid more to retu Success is not difficult to achieve if you? Re ready to do some simple things.For example, there are two types of craft: (1) Those that are cleaned and sorted, and (2) Those who messy.The the first type of person is rare, and second, You Can find anywhere.The clean clean not only your work, but he? ll easily haul any dirt, without a penny for this disorganized service.The Askew everything, and complain that don? t enough space trash. He is also likely to play loud music, when the work to require a lot of hand holding, and it's usually your way.Given a selection that you like the new rent? E? Sa no effort, right? And if you? I like yet? ll be impressed by the clean and orderly, that is? ll actively thinking about what to work for him, whether it? Re priority not.The success or craftsmen, or employees, contractors or partners of any type, is not it? t just reward for a positive feature that? showing.He s? s reward for something more, a little 'more than him? S for.Find compensated one way to do this consistently, and customers are always handy to have around you! Then inevitable.Dr success. Gary S. Goodman, chairman of Customersatisfaction.com, is a renowned keynote speaker, trainer and management consultant and best selling author of 12 books, including Reach Out & Sell Someone? and monitoring, measuring and managing customer service. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. It has its headquarters in Glendale, Califoia, and can be reached (818) 243-7338 or at: gary@customersatisfaction.com.

How to Flop at Customer Service 101

How to Flop at Customer Service 101 Class, today will be the basis for these Freshman   Class, "How Customer Service flop to 101"   For today's statement, one must understand that you are a   Employee and the customer will be responsible for   Class it.This is not a full semester class. It is   class as a shortcut, because you can lea quickly   How to be a flop.Here are the themes that will be in this class: "Over-Promise, Under Deliver" If you sell a product, customers say that the product   is ordered on a certain date (due to profound   , Please still want them), even if you know   E 'is probably the product that, after 3 days.   They want the customer up.If hopes to sell a service that is a promise that no   three more than they actually do at the end. This implies   a great expectation on the part of customers for the   The work you are doing. It 'really fun to see   Crash, if the work is less than that   expected.Use Vague CommunicationsLeave your customers contact you to confirm   The appointments and deliveries. Nothing of that for them.   You have to guess. It is better to have things   To do this, right? If the technique, when possible, to communicate with your   Customer. Words and phrases to confuse. Never   Educate! Keep in the dark as much as possible.   (Why you want an educated customer? You   You start to ask really good questions.) Do not retu phone calls, fax or e-mail in a timely manner   Mode (if at all). If you do not have time for all these   communications.If you communicate, make all your key   Communication via telephone, via e-mail or fax, so   that there is no trace that others can follow.   They do not want to be kept on your word.Do what I say, not as I DoWhatever tell your customers will   to do the opposite (or at least something different!).   This is a great way to make their fingers. It sharpens   the customer on honing their skills on the confusion.   For example, if you tell them the product or service that   Buy It costs $ 100, make sure that the actual   Accounting for at least $ 150.If You do not have any pain, are not your customers GainIf pain when doing business   with them, will grow as the customer and to better   it.When athletes train, badly, but that is the   The only way to win it! Athletes gain more muscle, more   Coordination, more skills and more power for their   Sports, and her pain   training.Just their pain as athletes leads to growth   and greater resistance, they must   Pain when doing business with you to grow as   Customers.See individual? You're really doing your customers a favor by   Institution painful situations for them.In ConclusionDuring this class you lea   make it as difficult as possible for your customers   to do business with you and are not available, are confused,   too late, no confirmation, no follow-up, and pain.   I am a committed person with a full program. Is not   have more time for your hands.In following categories, each of us   Areas in greater depth. Then it will be a flop on   Customer Service .********* All right, enough! All joking aside, each of these   Situations happened to me in a week with different   Companies. Now, go out and do the opposite of   What you just read? 2005 Borgeson Consulting, Inc.Glory Borgeson is a business coach and consultant, and President of   Borgeson Consulting, Inc. He specializes in helping small businesses   (500 employees or less) for their entrepreneurial IQ, the   leads to increased profit and the reduction of stress. If an entrepreneur at the helm   of his game, like all the athletes are today, or just a beginner   The beginning of its operation, Glory to the whole range of entrepreneurs.   Top athletes have a coach, why do not you? Click here for Borgeson Consulting, Inc.This article originally appeared in Business Express, Borgeson the   Free monthly newsletter. You can register by clicking here: Newsletter

One of the secrets of a great customer experience

One of the secrets of a great customer experience A few weeks ago, we have our annual? Customer Experience Study Tour? London, England. This is where delegates to a number of leading Customer Experience companies for a look behind the scenes to watch is the task of building a big score. Companies are Pr? Ta-manger, Virgin Atlantic, Mandarin Oriental Hyde Park, Dell Computers, T-Mobile, Lexus cars, AOL and Microsoft. As we drove around the company of luxury bus, I thought that the common characteristics of companies that have a great customer satisfaction. Undoubtedly one of the following characteristics? The attention to detail?. So what? S will give you a look at what some of these companies. Pr? Ta-Manger told us something about the absolute fight to make sure that all the ingredients in their sandwiches are additive free, so that the taste of sandwiches. This includes a variety of research, to the best suppliers and extensive tasting. The time and money to spend on this activity is phenomenal and is very expensive. But this is a part of their attention to detail.Liam Lambert, director of Mandarin Oriental Hyde Park hotel told us about her? The attention to detail?. He wanted his bouncer to stand, how? Faro? S? to promote the hotel - because the less crowded side of the road. He saw other hotel porters, all dressed? Gray? Who extractor. This color, which are embedded in their structure and construction of a great disguise! Liam decided to door in her red dress! In truth, a beacon! It works! More people than ever noticed before.Liam as he told us your new arrival comes. Our group was honored to be your witness? Prayers in the moing?. This is where all the leaders of all services at the hotel each moing together and talk about each new guest is arriving at the hotel the same day. You can see who they are. You can see where they come from and how likely they are too tired for example. It is also for visitors to their site and try to lea more about the person to stay, so they are better! Finally, when the web site, print a photo of the person you care for them and put them in? Guest Wall? so that workers can recognize the person by name! Sunday can be found in this level of detail with your customers? If a customer is to stay with them? Leaing, their behavior?. They note their beverage order, if they like ice cream or not, if they have a cappuccino or milk after a meal. This information is then what is a CRM system and improve the customer experience at the next opportunity. This is attention to detail! In our visit to Virgin Atlantic told us about the amount of time worked, if the optimal time of warm towels in the Upper Class! Before or after the start! In addition, it has the best design of a trolley service, and have great new beds lie in the upper class. As someone who spends a lot of time traveling around the world, the conference speeches, I can? T wait to try them! Dell Computer has a number of? Listening to messages? to ensure that the capture of customer data and converts them into something that is useful customer.So attention to detail in Building Great Customer Experience is key. The opposite is also true. The lack of conce for the customer, the experience will be charged to the customer. The other night I went to my local cinema. Il? Baby Booster Chairs? are in the corridor, so that when we entered the cinema, too late, we've almost broken my neck on you! ? the massive queue to buy a ticket - only two funds have been opened, but there were 3 people chatting on the back, while 50 customers fumed. We have all had similar experiences. It is believed that it takes time and commitment necessary to build a great customer experience. We congratulate you for the details noted Colin Shaw, founding partner, beyond philosophy ? In addition Philosophy 2004 Ref.QRColin Shaw is the founder of the other side of the philosophy and the guru of the Customer Experience Management. He also has two successful books on the experience, customers are now on the market. His first book, Building Great Customer Experiences exhausted in just eight weeks, about one third reprint and paperback.Colin 's second book, will revolutionize your customer experience in September 2004 and as a Bible in the management of business customers worldwide. Colin has over 20 years of experience in blue chip companies, including Mars Ltd., Rank Xerox and BT. Colin final position as Director of Customer Experience for one of the world's largest global companies. During his career he held senior positions in a number of different functional areas such as sales, marketing, customer service and Training.Contact Colin Shaw - Colin.shaw @ beyondphilosophy.com

What Customer say

What Customer say If it comes to software reviews, or talk to these workers who answer the phone, what is your customer service people say about you? It should be the client that you are dedicated to them and then in May to bring their experience the best customer service be.What may be, then? Some things to take into account the amount of support to clients who may or may not. First, in electronic commerce, is still to provide a strong support base reviews. You can ensure that the site is easy, answers questions and allows you to ask questions. In this way, customers are less likely to go elsewhere to meet their needs. In all areas, the customers appreciate that it has all the information they need at hand. So take the time to take to ensure they get exactly that. It is able to offer prices and the availability of information and a series of descriptions, consumer reviews and price reductions too. In addition, make sure you have a tool for your customers to provide feedback. For example, one can say that they have difficulty finding xyz. So what? So that maybe something could be done better to help the client in question. May also provide comments, which is simply wonderful hear.No question, whether we are talking about a software program for your website or methods to be placed in a particular region, there are a number of ways that you can provide your customers with great customer service. Happy customers come back! For more information see

Empowering civil Customer Service

Empowering civil Customer Service It never fails to amaze me how many companies have employees who are authorized to offer former customers wonderful incentives to attract new customers, but service representatives have the ability to offer almost -- nothing to satisfy a dissatisfied customer of stay.Powerless, RSC often ignored these customers? questions and statements of their intention to leave, even To encourage them to seek another company! They often repeat the few phrases? to say again and again, further infuriating customers.I was recently interviewed the CEO of a company that mattress I said that customer complaints never reach him because Employees have the right, within reasonable limits, of Customer who will keep happy. Its employees are too happy, because we believe that the company trusts them decision.Sadly remedy, this company is one-in-a-million today. If other follow his example, there would be much less need for Former employees who ask customers, because would be far fewer former customers to start with.When I worked in fast food, as a teenager, giving an unfortunate a free client and apple tuover with a happy holiday Was common. Today, employees of fast food, like other customer service, have the right and the honor for the good Tenders for which there are pre-programmed keys to their registers.It seems that firms prefer to lose the faithful customers for life and allow their soldiers to customers service to throw an apple pie.Recently we had only, as the experience of our satellite Apartment society. After more than four years as a loyal, paying customers, we have noticed a problem with our reception. We someone asked for a look at this, and we were Said it would have been $ 100. This is the only customer Service is authorized to offer. We announced that could any new free satellite equipment Activities? s competitor, and we were told to go ahead and pass, we passed did.After, the first company to ask why we left, and we have told our story. The employee agreed that "after Four years, we have set is free. "Too late. We? ve has signed a new agreement for a year and there may be t satisfied with our new, free digital video recorder.On Flipside, we have no unresolved customer complaints to our business because, quite simply, we do our best to keep our customers happy from the beginning. Sure, make mistakes and we have other things but we always do what it takes to make things a little 'more Something for the customer. This builds long - Success of customer relations. Here are some tips for enables your customer service: 1.) Depending on the nature of the complaint, the arm of your customer service employees with the ability to offer incentives to encourage dissatisfied customers do not Leave. Enable them to provide at least half of what people Customers can call the former offer.For example, if you normally would for a service call, but was faced with the prospect of losing a customer for 10 years, enable clients to provide half off.2.) If you live, and asks the customer on it, your customer service, enabling people to recognize that error was made, and to provide an excuse to do something Why? a free month of service, a coupon for a discount on order.Nothing future is more aggravating to have someone no apologies for admitting wrong (ie "I'm sorry It feels that way. "Or" I'm sorry you're upset about it. ") Both Say: "I'm sorry we were wrong. What can we do to Do you? "What ever happened to the motto" The Customer is always right "? 3.) Toss script. Give the customer lists of people things to say to your customers unhappy people is transformed into Nothing more than robots. With today? S speech recognition Technology, May, and you use an automated response system.Train customer service the way people behave like men Beings. Give them the kind of conflict resolution training they need to transform people unhappy customers I think that your company is conceed about the problem and wants help them.4.) offer incentives for customer service people who keep unhappy customers.For example, the tape of the call, and once a month Premium customer service that makes the better job of angry customers happy by tuing ones.5.) Don t? expect the client to insist on talking about a Manager. If the customer service? Authority a solution is not sufficient to maintain the customer, POS must be for the representative to ask for time consult a supervisor and, finally, to translate into discussion.Anne Brady is a publisher and writer, with more than 20 years of experience in writing, while working for the Dow Jones Newswires, has been published by the Wall Street Joual. She and her husband's Brady? Homebrew (which sells home production of beer and wine and equipment Supplies.

We have never made a mistake in delivery promise

We have never made a mistake in delivery promise You know it is, we believe that something so long, everyone agrees with you, all the books say is true, and suddenly you have a blinding revelation - we've been deceived! You know like my gorilla? (If you are not sure about my gorilla companions then you really need to read the book - we have a great offer right now!) And it feel so rump - as he fell to - the logic is simply not there - I must have been a fool. Let me explain. "In Promise & Over Deliver" You know the old saying "Under Promise & Over Deliver"? - Well, here is the idea behind it.Buyers these days are increasingly willing to complain when something is not to your liking (yes, even in the UK!) Customers are willing to walk if you do not deliver when he said that it would be. The clients are mobile and promiscuous and change suppliers if they can get a better service.So to meet these demands, in the last 20 years or more, we were all with the mantra "Under Promise & Over Deliver -- For example, say that the work will take place in 10 days will be 12 and then when you first wow schedule.Now, in theory, this sounds great - the customer can not but be impressed with his delivery! Or you can? MistakeNow big, to think a little '. Lord of the client's arrival and promises to deliver the project by 2 pm on Tuesday, but she knows he can finish on Friday. Hey, that gives to reflect the weekend, Monday moing to add polish and can be delivered on Monday afteoon. A large force promised and delivered more than work! But what really happens? The customer is happy - gave him a day before. But then Mr. Client had some fleeting thoughts, this means that he was not a project as complex as you say? Or it may actually be closed on Friday? Perhaps there were more of him? Because he is happy that you did what you said and the time scale, which pushes his doubts on the back of his mind.However now the client leas to "hold" (which is their job) the service provided from his great form promised. Then it gives you another project. It is a price and time again to provide the most promising of confidence with a big smile on his face. The client remembers his thoughts from the last project and asks you to "try a little 'hard' on the calendar. You, because hey, the guy you like. E 'stato time.And truly grateful for the latter case, the next time that Mr. Customer asked to do something he hopes to make a quick and efficient and, at the same price than before - now it has not been affected by his delivery as well - this is only his expectation.And unfortunately at the time of delivery on time and budget, Mr. customers have asked why so long. He asked if he pushed a little 'more difficult to obtain the price or the shortest time possible. And that pushes and pulls ... He taught his client that can do faster than you've told him. I doubt there are. He wondered whether he had lied! The shame of it! And what happens if something goes wrong - if you can not provide real-time - or the price increases? Or someone who lets you down, or change the goal? The IssuesNow, the problems are somewhat 'broader above.Some example of our customers are saying that even in these days to be able to get the work they have to make big promises (and then study the way to comply with them ;-) Very often the customer has to do its part to make the project work correctly - and it is the customers and other things to do! Increasingly, it is not working on a project in itself, there may be other suppliers that can lead to dissatisfaction equationThis involved.So for all, what is the AnswerWell, taking into account all, you still need to make promises their customers, but the answer is in the details. The answer lies in understanding what is important for the client and work with customers to ensure that it can comply with it. So, to comply with something you have complete control over our course over.In "Coaches Can!" Speaking of the difference between the control and influence.So before allowing our secrets, I just want to clarify the difference between the control and influence. To me, the incomprehension of the difference between what you can control and what can only influence is the main cause of the client and feelings of disappointment failure.Control VS Influenza (Findings and Purpose) What is beyond their immediate treatment does not is complete, we like it or not within our control. So, what is under our control? * Our emotions and motivation (but not all of us to accept this), our response to exteal influences (though not all of us accept this o) * The direction we take in life * * Every action the way we communicate * what they say and do and promise that I want to believe * or * Ignore inanimate objects and tools UseEverything us what is outside of us (especially to other animals or humans), we can only influence. Here are some examples of things that can influence whether someone like ...* * * If people buy what others significant * If people who believe * Convincing someone of something someone * How to do something (even if one Hypnotist) Sure, you can influence which seems sufficient for control. If someone held a gun to his head that could probably influence to make a lot of things. But despite this, they could not even think or hear things a little 'different, there are only influence.Finally, there are some things that we do not have direct control or influence over the ... as time, space, time, when you start to live, but there is no accommodation in the things that we can not do - because that is more centered on strengthening do.The SolutionYou what we can not control how i feel their customers, but it can influence. You need to focus on explaining the value, instead of costs. Understand their real needs, instead of the standard running time and budget. You need to work on what was in control of what they can and limit the influence. And then you need to promise and to provide more than the promise of those things that are control.Simple ;-) Speak soon, 'Dangerous' Debbie Jenkins debs@debbiejenkins.com (c) Copyright 2005 can be slow BUSINESS But do not let the way of his success. This is the ideal time to work on your business Be the same. Get 2 eBooks and prepare F'REE For more success with less effort here ... I wonder if ... You know that other people should read here too? Therefore, as a favor to us all (you get 2 free books - we have a new subscriber - to look good) when you pass on this link ...

Tips for dealing with the inconvenience of the customer

Tips for dealing with the inconvenience of the customer Occasionally face to face with a client who is satisfied with his service.At this point, resolution, and the happiness of the customer must be in its approach to avoid the situation. Here are some tips when it comes to a "malaise" customer.1. Personal.Though may not seem that the customer is attacking him, remember? ? is not personal. The situation is what is at issue. If you take the complaint personally, are matters to get worse before better.2. Responsibility.We is your team and every player shares the triumphs and failures of customer service. Do not assign blame or pass the client to another computer member.3. Design.Listen and listen carefully to customer complaints and retus to repeat the claim of the customer. This process allows you to design a solution for customers complaint.4. Acknowledge.Apologize and apologize to customers' inconvenience. Recognize and show sincere conce for customers situation.5. Do not get in a shouting match.For starters, lose and lose your business. When the customer gets the best 'humor of it, stay calm and behavior purposeful.6. Money Options.The easiest way to placate a customer is to provide options for the customer. Where possible, allow the customer to choose the solution that fell appropriate7. It's all about timing.Time is a valuable resource for you and your client. When the Regulation was agreed to establish a timetable for delivery. If you must leave the presence of customers, informing the customer when retu.8. Finally, up.Verify continue with the client that the situation was resolved. We apologize for the inconvenience, and offer its services in service or future.Article by Charles Carter   Carter is a director of Nortel Portal and Vice President has 20 years of experience in telecommunications, is a software owner / programmer, author of fiction book "Chaos Theorem" and is currently the President of CS2Communications (- South Mississippi Telecommunications LLC specializing in Nortel Meridian Planning, Nortel BCM Programming, structured cable systems, and Nortel Symposium Programming in Smart Technology.

Customer Care Bears Why do bad customers

Customer Care Bears Why do bad customers Every entrepreneur should have a picture of his ideal client. When I picture my ideal customer, I see a farmer struggling to provide time for everything to be done in a passion, what they do, somebody trying to find answers to better manage their business. Through the illustration of this person in my eyes, are able to develop products and services so that the benefit of the customer. But what happens when a not-so-perfect score in the mix? Lately, I have one S-location in a wooded area. One of my first orders of business was my bird feeder. To my eyes, I saw my perfect score as cheerful, small songbirds. I knew that I share the Chipmunks, squirrels, mice and field. I knew that the products that I was the (sunflower seeds and Suet) would be all these customers.And then came the bear.And with the Bears, who came problems. Investors emptied, Poland knocked Askew, and a feeder Suet lacks action.Now, I have nothing against the door on a personal level. You? Re wonderful creatures. They are also dangerous and can cause great damage to property. In short, the bear is not my ideal customer.So what to do when we win a customer, much to the anger, too much work and costs way too much time and money? For the health of your company and your health, it is necessary to satisfy the customer to use your services or buy your products.That? Sunday difficult, that most entrepreneurs do. Especially when money is tight and you feel like you have to accept every sale. But the costs to meet a client who is not? T is the right form, in the long and short term, more harm than good.Suppose, I decided for my client as a bear. I want so much time, money and energy to feed my bear that my other clients? Those who I wanted in the first place? Any product or service. The bear is my way to all the damage on the road. He would be that strenuous, irritating, not fun to work with the customer that we are all at the end with a point or are easily discouraged another.Bears customers. The birdfeeders inside at night time, eliminating the main attraction. If you are still sniffing around, we? Ll over noise and other tactics, bears find obnoxious.So, if you have a customer who, like my bear, access to all resources without contributing to the success of your company, find ways around them. Raise your prices, has become a competitor, or clear boundaries for your time. In this way we can ensure that customers are more suitable for your business.Are a solo professional feeling stressed, disorganized? Tired of working long hours for less than it worth it? Struggles for focusing? Discover solo practitioner, was able to survive and prosper in the midst of total chaos. .

Sales for theft

Sales for theft My feeling is that most service providers and have renounced the use of guerrilla tactics. What people say about customer service when it takes your bank to deposit money, your utility is Telco or switch to another supplier, with a little 'more than the demand of the competitors and the cost of fuel is acceleration beyond the equal unit holidays.We public to live in a world where the mantra of big business or get out is simply a statement carefully phased monopoly shouting "do not worry about who you are, you have to buy with us because there is no other way as they treat please. "The cost of customer service is so bad that a value is relegated to a factory in Bangalore with some weste funded under sweat shop and backpacks do not worry you will not have to call because he invited to dinner in broken English the pressure in a low cost that will cost twice as much treatment you have. How to reply to this treatment.Never direct debit to credit card   Get a number of silent   Chu all (but not debit) Why, because the loyalty or retention is a valuable thing, but it is a two-way street in the Coporate world already understands or cares. Therefore, treat it as Riley treated.Mark   Sales Director

Bad client How to recognize the customer, which damage your company

Bad client How to recognize the customer, which damage your company Why would you like to fire a customer? So if it costs more money and effort for the benefit of them? then it is time to remove them from your mailing lists and their marketing activities. Here? S 7 ways to recognize the evil customer.1. The objection always price? ensure that its benefit is minimal.   2nd They are very slow to pay, for an additional cost for financing their cash flow.   3rd Who does not seem satisfied with the service they offer and are willing to say, not only his staff but also to other customers. This is not only moral, to undermine his staff, but very bad for your business.   4th It does not refer to any new business that you never speak well of your company.   5th Your order has remained small and spasmodic.   6. They have no loyalty to their companies, and often go to other companies for their orders.   7th Are very difficult to establish a working relationship with you.If has customers who come from more than two of the characteristics listed below, it is necessary to examine very carefully the benefits and advantages of keeping the customer must provide their company.Is However, You can change these bad customers best customers? 1. Make sure you understand exactly what level of service, cost structure and operating conditions for payment under your account.   2nd Trying to address the complaints of their customers in an attempt to once.   3rd Provide incentives for their customers to other companies refer to as you.So get rid of bad customers? 1. Increase price and reduce the payment terms. Similarly increasing the time of delivery.   2nd Remove from their marketing and mailing list.   3rd If all else fails, then write to them and politely strip of their customer base, citing the change of policy or similar.Always be polite and remember? a customer? s complaints and late payment may be because it is the way they have interacted with them! Perhaps if you have too many bad customers that look too! -------------------------------------------------   ? Copyright 2006 Biz Guru LtdLee Lister writes as The Biz Guru, for a number of websites including selling information products. With over 20 years? S management and business consultancy experience with businesses large and small, in addition to being a serial entrepreneur, who now helps others to create, develop and commercialize its businesses.If want more help and assistance in creating your visit and then again consulting firms assistance.This article may be freely distributed if this resource box stays attached.   Article ------------------------------------------------- Source:

Gifts don client should not be large to be effective

Gifts don client should not be large to be effective One of the exercises that I like most, when presenting a sales program is asking the public to tell me what is standing between them and their number one target in a customer.The responses vary widely, but almost always I can count ie? Can I? not compete with the programs of special offers competitor. O? My main competitor offers customers the bond market for my dinner for two in a local restaurant. O? My competitor? s incentive travel is killing me. particularly enjoy discussing these types of obstacles as a result of the sale several years ago I went for my company? s incentive travel division, for what? s an area I? Have you had experience with, on both sides of the table. I have some strong feelings about the power of the customer gifts.Incentive relatively short trip comes and goes in most industrial sectors, such as catalog offers discount programs, etc., but you look around, as the industry now I? Ll bet to see a good number of companies to continue to offer various types of incentives as an incentive for customers buy.I believe in the value of BIG GIFTS as incentive. They can often be very effective. But incentive programs such as these are designed by companies, not with the sellers. Innovative vendors must submit their forms of compete.But in recent months, I believe that relatively small but thoughtful GIFTS customer can also bring a powerful force. I? M talking about a gift that creates a memory, so that the recipient positive thoughts about the gift giver - YOU. TU, the seller can compete with competitors? The plans, if so motivated.Just last week, an old friend and went to a small town in south-east of Mexico to work in a child? S home with our support. Every day, we walked about half a mile from our hotel for the children? S house, passing through dozens of small shops. One of them - a small shop - owned and operated by Emma, a woman who I think is late 60s.I Emma had met on a trip a month earlier when I chose at random for their shop to buy some long-distance phone cards. She came out of his way to say how much the local people and we respect the work we did at home. So here I am back in Mexico needs more of LD calling cards, I think I bought them? Emma After paying for the phone cards, she asked me if I give a small gift. I said, yes, I would be honored to accept it. At one point, Emma had recovered from under their sales of a small salt shaker and toothpick holder, either handmade Mexican pine. As he handed the two small gifts for me, said:? When using these, please think of Emma. Left his shop feeling really special.Small small gifts, especially gifts with a degree of uniqueness, in a spirit of recognition can be powerful.Emma taught me a lot more to show appreciation for my customers. She made me understand that? S is not necessary to spend a large sum of money to their customers feel like its something special.Idea # 1: One of those gifts that I found appropriate, is a small book: 101 conducted by John C. Maxwell. That powerful little book for administrators who wish to improve their leadership skills. # 2: After a seminar presentation or advice, always send my clients a copy of my book the church, keep the feast: food in the hills of South Carolina. This is a cookbook, hard I know your family will enjoy. What? S not any cookbook, what? And my church cookbook, which makes it special. # 3: The little book, The Fred Factor by Mark Sanbo is another example. The hero in Sanbo? S book is Fred, Sanbo? S postman. In less than a hundred pages, the author uses to teach any employee Fred no matter how trivial it may be possible to work - armed with the right attitude - seek to do something special. I know that my customers are the ideas of this little book, which may apply in their organizations. # 4: Pivot is a book by Dr. Alan Zimmerman, who uses many quotes and all types of research to illustrate how the player's attitude is important for success. Zimmerman is very convincing as the point where is a positive attitude towards a person? S election. # 5: What are the prospects? Hobbies? One of my perspective is almost obsessed with his Scottish heritage. I ran a Google search on his name and has become a whole range of information on your last name that I shared with him. My cost: a few minutes time. My reward: a perspective of a customer who has made three weeks later.Scout informational books and other gifts are inexpensive Cree? Form? the personality of each client. Compile your own list.Control what you can control. Do not waste time worrying about what we can not control. However, the action, positive action. The worst response to the marketing activities of a competitor is not response.Good sale! Bill Lee, author of 30 Ways Managers resumed at the bottom ($ 21.95) and Gross Margin: 26 factors that affect the bottom line ($ 29.95) is a South Carolina-based consultant and trainer for sale. 800-277-7888

Customer Service Training Tips

Customer Service Training Tips Good customer service is the best way to ensure customers back to your company. Super Shops, hundreds of employees, companies do not retain their workers enough incentive for customers is friendly, and does not appear to insist their employees use the customer training tips during their training. The companies are new employees with their training tips to customers, but seem to forget after their employees for a while 'time. Maybe the shops and businesses should review their employees go through a WK and lea new ones, customer service tips, training in the initial phase. Training your employees in customer service of art can be less expensive for improvement can be done. Make sure your employees are good people and skills that they enjoy working with people. A person with a bad bad attitude can ruin a small business faster than a hold-up. Here are some tips on customer service training can help ensure that your employees. Some customers are simply difficult. They are always complaining they are picky, know-it-alls, faultfinders, complain, unreasonable, demanding. There is no way you can avoid, we must lea to deal with. Evil can not rationalize them, because they are packed so the feelings of anger, that whatever you say, filtered through their emotions. Rationalizing, problem solving, listening, and negotiating are all left brain activities and your angry customer is sitting on the right side of the brain, and therefore can not be expected to rationalize with you. Here are some more tips for customer service training. Believe it or not, the best way to diffuse situations with angry customers can be eliminated with two words. ? I'm sorry. Recent studies show that more than 50% of customers who voices a complaint, not an excuse. This is not a rocket scientist to realize that most people just want to be recognized, and if they are ignored and treated as such, no matter their opinion means nothing. One of the best customer service training tips say? I'm sorry? can be the difference in the world. I do not believe in? The customer is always right. No, it is not always right, and there are those who consider a sense of belittling other superiors. As a courtesy to customers does not mean you have to accept abuse from them. Nobody deserves to be treated badly, but unfortunately there are those who go out of the way to do so. How to tell? Thank you very much for me to know that you are dissatisfied? Rest is usually the customers and means that you will continue to be beautiful, with them, calmed down, this is an excellent customer service excellence training. Try a couple of times it really works. There are others who say:? It is not necessary to show up to every fight that has been requested.

The 3 R s Customer Service

The 3 R s Customer Service What I have to say, but you can very clearly - you can even say DUH! but the fact is that - many businesses? s forget the 3 R's good customer service, respect for your customers, take responsibility for your actions and products and provide customers a full refund if it is not right? t right. I promise that if you follow these 3 simple rules, you never have to search for the same customer again! Respect the customer! Only about as clear as the nose on your face? Wrong! How often was greeted in a friendly way less or worse yet not at all! Never able to make a good first impression, very rarely has a second chance to undo the damage that the first meeting. N. amount of advertising or free, you can at this Faux Pas. Remember, it takes 10 times a customer will see your advertisement for real for them. A customer has the power to say 50 people, as has been terrible. This is a lot of damage control. This means that 50 people see your ad must be 10-times-500-times is that each x 50? Are you still reeling? This leads to a lot of dough! Wouldn? T is easier to respect and beautifully the first time? Customers who-are-your business you need them, don? T you need. You are more valuable and is not it? T much for them to be unfair to others, to develop trust? and won? importing the product because the costs are still on a purchasing power without a name. Why? Because they were taken into account by a customer. Treat customers as you want treated.7 unhealthy attitude of contempt? Unprofessional greetings? Employees who do not know the mission? Employees who do not know the product? Employees who do not understand that the customer is the only reason why I A salary for this week? Management, don? t hear people like you? solve the problem? Customer service? The front of the staff of the Authority? solve the problem? Client problem on the spot? Compared timeResponsibility customers? Society must take responsibility for their product in all its parts should be, and the product does what it says? If you take responsibility for something that you're back your power. If there is something wrong with your service that allow customers than to others to lay the blame? The customer is always right. Don? T challenge them, remember what he did for them the door and how much it will cost you to call if they are unhappy. Make sure your employees are creative and have the ability to make decisions on behalf of his organization so that they have the power of satisfied customers. This can be as simple as possible to cast a stylus or even better: Take the tax? Refund? There is nothing worse than buying something that does not work, and discover that you have a credit. If this is your policy, make sure the customer knows that before buying. I personally believe that the reimbursement is more respect for your customers. You can not have another product that you want or need. To buy something you DON? T just because you want the money leaves a bad taste in the mouth, and will think twice before shopping for your new plant. Be happy when you deliver? A consumer who purchases and so that is a guarantee of what is sold, it will be a retu customer. They know that they shop with confidence when you make a mistake? This will help to resolve by providing the goods back, which is very powerful and is the reason people shop at department stores - because they know that if it is not right, which again can be retued. Offer your employees to help them in their search for something that is more suitable. People don? T always know what you have to offer. The employees are your greatest asset, and if they are able to your products or services that the customer needs, you have a customer for life! These solutions are customer service, which impact your bottom line. The implementation of these ideas, and you will see a transition to begin. Your employees are proud, because they are better and have the ability to deal with customers like to know that you are there to submit in a timely manner mannerYOU cheerful and happy because he won? T to work hard to get those customers in the door! Frankie Picasso is an entrepreneur and customer service expert, in the last 20 years in marketing and customer service consulting for public and private sector organizations. She is now a motivational speaker, Certified Master Trainer Coach in Leadership and Executive Business Coaching as well as a Certified Professional Coach with her company, the conversation with my shoes.

The secret of knowing what your customers like

The secret of knowing what your customers like Every company wants to keep its customers coming back. Today I'll show you how to do that.It is very important to know what your customers like, and this helps to keep customers and relations.Have more than ever in a store, a restaurant, a drycleaners, a bank and there is a person to know exactly what you want? How does that make you feel? If you're like me, then the answer would be "great" it makes you feel special, respected, I noticed etc.Let important to illustrate this by an example image of the scene: After a long day of hard work Gordon enters your local bar, approached the bar, sits on a bar stool and takes his coat. The waiter comes and says to Gordon? Goodnight Gordon will be his usual? Gordon obviously frequents this bar and the waiter was evident his usual drink. So when Gordon does not come? Needless to say a word, the bartender knows what Gordon wants the customer. This is what we are dealing with their customers customer.If then you must apply to be his usual today. Do not let your customer having to repeat the same sequence over and over again to get my shoes, how would you feel if you had to do it? If successful, it will be clear that the majority of their customers coming back to you. Ajoku Ken is the author of the 45 powerful marketing strategies. "To receive FREE" The secrets of powerful marketing, "a course of seven starts from a value of e-mail? 199.99 visit now!

Packaging materials suitable

Packaging materials suitable I discussed the importance of packaging for shipment of your item. When it comes to fragile items, it is even more essential that the packaging material is used to protect item.1. At a minimum, a good packaging material, a corrugated cardboard box on the outside, around the fragile bubble point, and packing peanuts to fill any empty space in the box. You must use a box larger than the size of the object after the bubble wrap. For example, if measures 10 "x4" x4 "post bubble wrap, look for a box of at least 14" x8 "x8" to 2 "of peanuts on all sides to protect the subject to anything that might affect the outside of box.2. For items such as dishes, use a small air bubble or foam roller synthesis to separate each item. Lay the roll of foam or bubbles with bubbles of the dish, place the dish on the synthesis, the use of another layer to wrap the plate, the flat below, and continue until about 8 plates. Having secured the dishes in this way, the large bubble envelope, once around the stack.3. glasses, cups, and serving pieces should be wrapped individually with bubble wrap. This helps to protect the pieces from entering transit.4. The very fragile, we recommend double boxing. Follow the instructions in paragraph 1 above. Then find the next big box that fits in the first box and leave the place for you to add more than 2 inches of peanut. Build the bottom of the big box, add 2 "of peanuts, put the small box, fill the remaining empty space with peanuts, and seal the carton. Remember to use strips of cardboard for sealing shipping boxes. The use of tape, adhesive tape or tape is not acceptable for shipment. The tape and the tape literally melt out of the package treatment plants to warm. Scotch is not corrugated boxes sealed.Fred Savio is the owner of the The UPS Store franchise in southe New Jersey. Visit the blog of Fred consignment store or its Web sites or e-mail You can fredsinfo2006@yahoo.com.Article Source:

Invalid Excuses for Poor Business Results The Weather

Invalid Excuses for Poor Business Results The Weather Note to Kmart: It was not? T weatherIn on the 1970 Kmart was the retailer to beat. No matter what happened, which seemed to have. Customers were loyal and they were difficult to beat. The chain was opening up shop every year, more than some of its competitors throughout its chain, and sales have grown at significant rates. Things began good.Then fall in sales. Until the mid-1980s was the beginning of the relationship of Kmart poor sales. The main reason that he gave to each weather.With disappointing sales, Kmart was the time. ? The cold evil activities. ? The Blizzard, through the Midwest kept customers away from stores. ? The unusually warm autumn decreased demand. Whining, complaining, and more whine.At first, investors bought the excuses. They overlook the fact that in any period of time is Wal-Mart, a report or near record results. Observers noted that Kmart? S product mix has been weather-related more than Wal-Mart? D, as Kmart lawn and garden and apparel companies, like Wal-Mart? S range of products, based on sales of consumer goods and commodities.As constant over time, the action was tiring. Analysts began tired, indicating that even Wal-Mart seems to have been with different weather conditions that had Kmart.Top management depth to the time as a reason for poor sales are not other possibilities. The prices were less competitive. Weekly ads were not the people in stores. Customers were found on the shelves, empty. The new products have been postponed to a later date at Kmart? S compared to shelves Target and Wal-Mart.To make things worse, Kmart managers decided to improve the product mix, the thought of their customers would be of superior quality product and are willing to pay more. Non-customers? T Agreement. Weekly reports showed customer counts have been steadily declining, so he decided to order the report. The chain was out of control, separately, at their core values, and so convinced that if they could only Mother Nature? S okay.Kmart favor all is not solely the fault of time. Resort areas have long been used as an excuse for a bad season. Home & Garden regular time, if the results are not sufficient. Sporting Goods Stores and sports venues to weather monitoring results. Although one could say that there is validity in their claims, there is nothing more than food, food, and more whining.During autumn of 2004, Florida was hit with no less than 4 hurricanes. Orlando's Walt Disney World and Sea World would have surely complained that sales and eaings have been injured as a result of the hurricanes. Neither has. Why? Both companies understand the nature of the weather on their business. They have their business in a way to protect their bottom line. They have done this in writing to their customers and understand what their customers wanted yesterday, so you can accurately predict what the customer wants tomorrow.It is not the time, this is what the customer wants and deliver the way you want. Wal-Mart sees, understands, and Sea World theme parks Walt Disney understand. Even more important is to understand that their employees. They are so focused on the customer that the customer is rewarded from time to time, no matter what the environmental conditions. To succeed, the first, second and third must be the priority to what the customer wants.Rick Weaver is President of Max Impact, a national organization, and leadership development based in Rochester Hills, Michigan. Rick is a businessman with experience achieved in the retail, market analysis, supply chain and project management, team building and process improvement. He has worked with hundreds of companies to improve sales, processes and bottom-line results. MaxImpact offers leadership and organizational development, in cooperation with representatives of civil assessments and tests of reliability. Contact Rick at 248-802-6138 or e-mail, rick@getmaximpact.com. MaxImpact is on the Inteet at

Aren angry customers who do not fear

Aren angry customers who do not fear An enormous amount of time, money and energy spent on teaching corporate America customer service representatives and other partners ways to prevent, reduce and remedy conflicts with customers.Examine classes offered by the giants in the field training, and seems always to find something to report? dealing with conflict and difficult clients. No? s one way to be safe, sturdy and supportive to those records that offerings.But? s all based on a mistaken assumption: that the main obstacle to be addressed, reduced, to overcome, are angry people.What if customers aren? Not angry? would it be? Not that most of these efforts are wrong, if not completely lost? would it be? you mean no? Re medicine Ailsa wrong prescription for them and us? Consider this alteative explanation. When customers call, using a loud voice, expressing settings and starts, and even if corporate social responsibility in swipe? S, these people are not angry.They? Back afraid.If that? Fear, need of tranquility. As a child hears a disturbing sound during the night, they must be comforted, it has been said that? Ll be protected, which ones? Back safe.They you should not participate in a debate on whether there? S something lurking out there. You can use the rational part of the brain, everything he wants, and she won? Do not put a child in petrified ease.You not you? Conflict? with your child. Their interests are identical. You? Back to the same team! While the child may be expressed aggressively, that is their fear of defensive reaction. It makes no sense to attack their defense, only hide the problem, even more.So, this means there are no conflicts? That exist, but we must define, properly.Conflicts are misunderstandings and disagreements on the facts. The client says that you sent the payment with your time, and representatives that the disputes which are in a state of low conflict.But which is the fear fostered by the customer who is? Ll wrongly charged late fees and finance charges. Ensure that immediately abandon any unforeseen penalties, and the conflict becomes moot.Suddenly, nobody cares about to prove whether or not the client? Do not send your payment.The key is to look through the anger to determine the base fear. Being a good client-doc. Pass under the symptom, the real problem.Then apply due care and cure.Dr. Gary S. Goodman, chairman of Customersatisfaction.com is a keynote speaker, management consultant and seminar leader and best-selling author of 12 books, including some groups and sales? and monitoring, measuring and managing customers. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, Gary offers programs through outreach at UCLA and numerous universities, trade associations and other organizations in the United States and abroad. E ', based in Glendale, Califoia, and can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

Can you believe that your client, Part I

Can you believe that your client, Part I One of the most common market research is to find the customer wants and desires, or their hot buttons. But what if traditional market research identifies the wrong hot buttons? What happens if market research indicates that conventional hot buttons freeze your fingers? What is the level of market studies, using thermometers malfunction? A recent scientific study of teachers Horský Dan, Paul Nelson and Steven S. Posavac published in the Joual of Consumer Psychology This study examined possibility.The (Horský D., Nelson P., Posavac SS. Claiming the preference for the choice of Ethereal, but practical: How the tangibility of attributes affecting the value attribute weights and extrapolation Choice. Joual of Consumer Psychology, 2004, vol. 14, 1 and 2, pages 132-140) compared the attractiveness of five sporty car attributes calculated using responses from a survey of the market (what they say) and the attractiveness of the same five attributes derived from actual purchase behavior of car buyers (what people do). The five attributes are performance, reliability, comfort, prestige and attractiveness Foreign Styling.The with the performance, reliability, comfort, prestige, style attributes and abroad, calculated using the answers to queries Market study were 0.13, 0.22, 0.13, 0.16 and 0.20. The relative attractiveness of the same five attributes, calculated using the actual market were 0.24, 0.21, 0.13, 0.00, and 0.19 (note the change in the number in bold and underlined). According to the authors:? A drastic change in the way instead of the average weights occurs ... In particular, the attribute of tangible results, previously one of the least important attributes on average, is now the most important for sport sedan buyers. ? On the contrary, the weight of the Prestige, an intangible attribute, falls dramatically and becomes less important attribute. The remaining attributes change little. This? Radical change? has serious implications. The implication of our findings is that stated preferences may not be highly predictive of actual decisions of consumers, because the relative importance of various attributes of the value of extrapolation and choice. This finding is worrying because of the reliance on professional marketing research data on attitudes, intentions to purchase, and to attribute importance ratings. If the predictions based on stated preferences are markedly different from the reality of marketing? decisions (eg, product positioning, advertising emphasis) made based on the data indicated preference may be optimal. In other words,? Estimates of choice based on stated attribute importance were wrong. Abstract:   Therefore, one can believe what they say about their wants and desires? Yes, if the formula that has become what the people say what people do. If you are not using this formula, be prepared for some surprises during the application of raw materials customers? suggestions.Mike T. Davis, SCI, Rochester, NY   We are the inventors of computer vision ", a psycholinguistics based program that analyzes the language that people use to describe themselves and their environment, and? Becomes what the people say what people do?. When customers hire our services, send your data quality. We have input data for the computer, which calculates the psychological intensity, or psytensity every idea in the text. Then isolate the ideas as psytensities, and the document in a report that includes our "Do this, do   That? recommendations. Within one week of receipt of data, the results to the client. SCI clients include many Fortune 500 companies such as Apple Computer, Sears, Allergan Pharmaceuticals, Chrysler, Citibank, IBM, Motorola, Anheuser-Busch, Gannett Newspapers, and Xerox. It will also   many small firms and individuals are aware that the intuition of the computer? is the only tool for a correct analysis of the text.

Ten tips for implementing a Quality Monitoring Call Center Solution

Ten tips for implementing a Quality Monitoring Call Center Solution 1) Provide a clear vision of the reasons for the inclusion of a system call in your call center? Workflow:   O Benefits for staff   O Benefits to customers   O advantages for businesses   It 'always good to start with an overview first the introduction of something new. E 'as a recipe before cooking. Not sure? S is the best comparison, but you get the picture. Your profile is your plan success.2) the concept of quality control in advance and initiate activities to strengthen the representative to participate in the process   o The purpose of quality control is not to catch people to reduce, but to improve customer service and performance.   o The employee may request the establishment of quality assurance and metrics play an important role in continuously improving performance   Always use the word? We? In the treatment of your employees. Make sure that you know? Once again on the same side, and that this application will benefit everyone in the company? You are not? t to catch someone playing solitaire or visiting illegal Web sites.3) Repeat Business Customer Service Objectives   o Customers are those who actually pay the salaries and wages   or there is often much easier to keep customers than to new   Treat all employees or customers and how to form good habits   This is difficult only for the purpose of monitoring the implementation of this call must be repeated, but often. The most successful companies in the world are those with the strongest customer service beliefs, unless of course there are organized crime.4) Creating a? Team? Atmosphere for its staff   o Setting up a team recognition and reward program   Select or stellar service examples via inteal emails and newsletter articles / photos   or Sub-team will be formed to manage simple task   Is it any wonder why basketball teams full of confident role players (2003-2004 Detroit Pistons) always overachieve while collections of individuals do not seem (2005-2006 New York Knicks)? 5) Make sure the phone and the sub-team know their roles and responsibilities in carrying out their end of the plan   All the major part of the same team together with staff, managers and supervisors   Detailed project or plans for each sub-team   If your IT and Telecom teams are not informed about a new application, and are on them, such as the requirement of registration servers are rolled to the data center, there can be unexpected complexity that could have been avoided unnecessary problems.6) Educate your call center agents on their sub-team? specific objectives to improve the quality   O Increase Upsell   O Increase saves   O increase in sales --   O Access to the solution   O time callers on hold   O Ask for other ideas   Our goals are common to Upsell increase of 40% over the next two quarters. We believe we can do this by focusing on techniques to improve our service call center. 7) Include staff in the research criteria for the assessment and forms   Or, if the parameters are defined, agents can be your criteria for evaluation is essentially the creation of forms   Self-assessment is often one of the most effective elements for improvement. More and more companies provide their employees to self-ratings? e? s not because the leaders lazy.8) appoint agents to a? Sub-control system? Feedback Agent to represent what could be improved, with the quality of the monitor program.   O system improvements Wishlist   O Team Goal Verification   O Evaluation Criteria Review   It would be like asking Derek Jeter, Jorge Posada and Mariano Rivera that may contribute to Yankees GM Brian Cashman in relation to personnel additions, potential team chemistry, so their contribution is valuable, because we are in the trenches every day, just like their call center counterparts.9 agent) Throw a great kick-off party   O Show of the Week performance targets and rates   The party or, so your agents to evaluate supervisors? Invite   Every great party needs a fun competition with prizes. The best evaluations a cool gift, like a Starbucks gift card or Ebay certificate.10) Schedule a benchmarking session with another call center, to monitor more than a year and seen improvements   O Exchange discoveries, statistics, advice   Not only this would be a fun exercise, but people see how common themes in their daily work? bond and see how to solve these problems?. Then see how your company? s customer service objectives accomplished.Richard Marcia is the Director Marketing for Coordinated Systems, Inc., a provider of call center software system, the construction of large customers experience since 1972.

Casual, moderate and intense levels of Customer Focus Partner

Casual, moderate and intense levels of Customer Focus Partner "What is the status of Mr. Smith?" Asked the raspy voice on the phone. 'It is thus recovered, he retus home in a few days, "said the nurse. "Who am I say called?" "This call Smith. My doctor told me nothing! "It is partly explained by the large number of organizations are not really focused on the customer, because their leaders do not know the difference. Are of good faith, ignorant. These leaders do not understand what really intense focus on the client looks like. And do not fully appreciate why and how the balance between the emphasis on the final or ultimate customers of their exteal partners such as distributors, retailers, dealers, agents, suppliers, doctors and such.The following table outlines the major differences of clients and partners in the focus. To make our team, or organizations more efficient, we need all our activities and focus on "intense" column.Casual? The needs and expectations of the market, customers and exteal partners (eg, distributors or suppliers) are grouped togetherModerate? Some segments, and partnerships were highlightedIntense? The needs and expectations of the major markets / customer segments, and partnerships were prioritizedCasual? common market, customers and exteal partners for data collection and analysisModerate? Net data helps to focus improvement activitiesIntense? major strategic and operational decisions are based on a strong flow of dataCasual? responsible for the production and support teams, or occasionally see clients or partnersModerate? visits and visits to customers and partners are increasingly frequentIntense? The boundaries between customers, partners, and our organization has blurredCasual? Some customers and partners' expectations are sometimes collectedModerate? Expectations are weighted according to the order of priority and to identify the efficiency ratings gapsIntense benefits? customers and the market gap analysis to provide benchmarks and competitive broad market comparisonsCasual? Product / service development, improvements and innovations are excluded from marketModerate? The customer / partner input and test pilot in a position to identify and innovation and form improvementIntense? customers, partners and people working in the field to explore, experiment, and to guide improvements and innovationsCasual? budgets (mostly through sales and marketing), focuses on acquisitionModerate customer? increase investment in service quality research, development and improvementIntense? retention of customers and partners for the improvement is an essential investment focusCasual? Department follows the structure of the organization and the inteal logic needsModerate? process improvement and reorganization and restructuring and reorientation of organizationIntense? A decentralized, based on the team is built around the key markets, the customer / partner and strategic priorities processesCasual? training and showed every smile? manage? complaintsModerate customers and partners? the training is leaing to trace the origin of the errors and eliminate themIntense? The training provides the tools to identify inteal and exteal customers and partners, prioritizing their needs, analyzing gaps and performance improvements of exercise is useful for management teams to assess the individual positions on each section that table. Compare answers and discuss the various points of view that can reveal many opportunities for improvement. Better yet, the views of clients and / or inteal partners.A shake technology companies continue to give us many examples of what happens when the quality of the service are only occasional or moderate levels. We all had our full of companies involved in providing a useful service or technology, but can not even answer the phone or provide customer support base. Tenter d'obtenir des services de soutien de l'une de ces sociétés est d'environ autant de plaisir que d'être dans l'oeil du coude avec une forte stick.Many médiocres de ces entreprises sont des merveilles de technologie qui ont développé specialized products or find a small niche and techniques have never been much competition for business. They do not have to worry about service, because there was always more customers to replace those lost through negligence negligence. Their levels of service quality casual / make causality with graveyards.Jim Clemmer is a successful author and teacher of inteational reputation, a workshop / retreat leader, a team of developers and management on the leadership change in customer focus, culture , teams, and personal growth. Over the past 25 years has made more than two thousand measure presentations, seminars and retreats. Jim books five inteational best-seller The VIP Strategy, firing all cylinders, the routes of supply, increasing the distance, and the chef's Digest. His website is

Phrases murderess

Phrases murderess Recently I called a local dealer to talk to the owner. Sure, I was not a client, but the person who answered the phone did not know. When the person who answered the phone, gave them my name and asked for owner by name. This is what I heard on my end of the phone, "He's kind'a busy."     That was. Nobody offered to take a message, ask if you could help me or suggest a better time to make a call. I have the reaction was not positive. If it were a potential customer not only what is said, but as they say, and the lack of supply was indeed a "murderess". Perhaps they are too sensitive. But with all the options for retail what has to offer, I would look elsewhere.     A "murderess" phrase on both sides. Any verbal interaction may be an opportunity to go forward or stop it dead in its tracks. And not only what is said, but as they say and what we assume as a next step or not. In my case, the person on the other end of the phone was boring and flat in tone and delivery. What I said about what was next to me. No words can move the conversation forward in a positive way. What was said was not for me, this "killer".     If I had heard something like: "Thanks for the request. Mr. X is now at another customer. Is there anything I can help. "First, I feel appreciated as a potential customer, even if it was not the intention of being a customer. I put on my list of future purchases. If I was a seller, I believe that this company was in the ball and a great place for my products to offer. Above all, put me on my word of mouth referral list.     I could have replied "Thanks, but I must speak with Mr. X". A great response from the other person could be part of, "I appreciate that. I think that Mr. X could be available later this moing. Can I take a message and ask him to call. " Once again, gives me a way to communicate with Mr. X. I feel like the store was interested in what I am and what I want. Although I am not a customer, I have a strong image of how this company operates - which is always positive.     Simple "murderess" sentences can make things and people to take positive action now and in the future. They may even kill the transaction, and to create more harm then good. I suspect that the person at the other end of my call, I just thought it was a relative. Never thought about all the damage that may result from the use of words wrong. For me, it was a "murderess" sentence. I was left cold. I was not warm and prepare the way for my business or any activity that could lead their way.     'It is kind'a busy hours "- a phrase that murderess! Don Osboe is the author of The Profit Puzzle - a website that will help you anticipate, plan, initiate, manage and grow your home or small business. Directory of useful links for small business puzzle articles, books, courses, products, services, websites, blogs and software covering objectives, management, finance, personnel, marketing, operations, production and resources. Use BizBuzzLink to share your links easily, quickly and build its own network of knowledge.

Call Center

Call Center The call center industry provides a large percentage of jobs in the United States. There are many classifications of Call Center and this depends mainly on the type of service that provide.A Call Center is a centralized office that answers incoming calls from customers for product support and appeal. These call centers also outgoing calls to customers, which is more commonly known as telemarketing. The Office may also be applied to letters, faxes, e-mails and similar written correspondence.The typical call center is usually in a large room or an entire floor of a building equipped with workstations, a computer, a telephone connected to a large telecom switch and one or more supervisor stations. The call center can also be connected to a network of other call center or a business? S computer networks, including the main images, microcomputers and LANs. The growing voice and data paths in the center are connected by a new technology called Computer Telephony Integration (CTI) companies to invest in a call center to interact with their customers. These include utility companies, the companies for catalog sales and customer care and support for hardware and software. The use of call centers is not limited because they can also be used for the inteal functions of the company, as sales support and assistance desks.In United Kingdom, call centers were in economically depressed areas due to the low cost of land and labor. The community benefits from the work of assistance and living standards have raised dramatically. In recent years, India and the Philippines are a good alteative in the outsourcing of call center. There is a large number of graduates in these countries who can speak English, and customers in North America. This has led to many means of communication of poor telephone connections and operators with sufficient knowledge to help land the customer? S complaint.Call Center provides detailed information on call center, inbound call center, call center outsourcing, call center conference, and much more. Call Center is equipped with call center CRM solutions.

Customer Service Guarantee heroic fidelity to life

Customer Service Guarantee heroic fidelity to life The key to good customer service, your customers' expectations for the first time, every time. But if you want to think about the good customer service, you must meet these expectations, maybe not always but often enough to be impressed that you are committed to their needs, as much or more than they are. This type of service is what makes them loyal.You possible? T will be in our business very long without the words of some of our employees have done to ensure customer satisfaction, these things happen often. This type of "extra mile" is typical of companies in what do.Carl book Sewell, customers for life: How is it possible that once the customers in a Customer Lifetime (New York: Doubleday, 1990) are as He hammered ten principles to make sure that your car dealer, a service for which they are known. We need to focus on rule # 4: "When the customer asks, the answer is always" yes. "Sewell says that his company encourages its employees to do for their clients: We are probably not to paint your house o Wash your windows. We sell cars. However, if the request relates to our business, we try to do so. Where possible, we want our customers.My is not the same, if not go a step further, as demonstrated by the following story, which I received last week from an employee in a big city in the Midwest: One of our customers Our office is the later. He pointed out to our sales staff was on the day of his marriage, and had not had enough time to choose a gift for his wife. He was certainly in hot water because it is at home with empty hands, and was also late.Without know the score, the representative asked the reception to order long stems, peach roses in a box. (He knew that the fishing is his favorite color was.) As was already late, 8 AM to 8:30 PM, looking for a florist seemed now that it is a monumental task.She Mall called several florists but is not quite a window of a courier before closing at 9 clock then recalled that it is a flower shop near the city closed in 9th But the flower shop was quite near to our office that has been the host of flowers and they are our drivers choose the closing time by the client was thrilled! He could not believe that only with the mention of his situation was resolved immediately. E 'was also doubly glad that you could find rose-colored peach, as it is an unusual color in stock. What do you think will happen the next time the customer is the examination of business? Such experiences make it very loyal customers. Of course, this only works if our "normal" customers with courtesy and professionalism, meets or exceeds their expectations.Sewell said: "Our mission is to improve the care of the customers so well that he always retued to us for the rest of his life. "His company is:" If there's something that could make a friend for another friend who is not free. Do not worry, you make more money in the future. " * * * Copyright? 2005 Steve Singleton.You freely reprint this article if you   not change and that you play   Copyright notice and information below unaltered.Steve Singleton and edited several books and numerous articles on topics of interest to students of the Bible. He also has a book editor, newspaper reporter, editor and public relations consultant. Greek taught, the Bible, and religious studies courses Bible college, university, adult education and programs. He has taught seminars and workshops in 11 Member States and its Caribbean.Go DeeperStudy.com resources for the study of the Bible, no matter what your level of experience. Discover "The Shoals," Lot "depth", or use the well-organized "Study Links" for original sources in English translation. Sign up for Steve's free "DeeperStudy newsletter."

My Twenty Cents Worth

My Twenty Cents Worth Back in mid-October 2002, my husband Andy borrowed my Ford Taurus to work. His truck was in the shop for the day, and since I was at home with our child, I have my car to leave him.Andy? S daily way of working with a short stay in New York State Thruway, and the toll for this jouey is twenty cents. Fortunately for him, the benevolent Thruway Authority sees something they like to call EZ Pass, where you place the sensor on the windshield and received permission to pass through a special telephone line Lane, without operator. A machine reads the sensor and charge your account, presumably to save the region around the capital? S commuting time from slipping through the alley (in a nice 5 mph) without stopping. Andy is one of these places the sensor to the windshield of the vehicle, and every moing we usually go through the EZ Pass lane.My car is not, however, with a sensor area, since that rarely venture to the Thruway, for any reason. Unfortunately, the days of Andy borrow my car, its autopilot moing commute took him through the EZ Pass lane prohibited. So instead of the usual? Have a nice day? light green, Andy has been harassed by their parents angry red light. Here, the meat of my story is beginning to recognize its error, Andy pulls on the side of street and dodging cars in the moing cold opposite, jogs at a manned tollbooth. I had my wife? S car today? He says sheepishly. ? We apologize for the inconvenience. The tollbooth operator replied that Andy is a special ticket stub from the State, when he made the Thruway, and send with payment. But the payment is only twenty cents? Andy protests. ? Can I? TI Their twenty cents per toll, when I had the Thruway? No.Tus from Andy's wild, illegal drive through the EZ Pass on its way from his taxpayer-funded camera that a strong and clear image of the plate. If Andy just passed twenty cents, and then d no way to tell who had the camera? D, which is valid Dimes, and my white 93 Taurus would be a significant car.Okay.So, Andy constructed a special ticket coupon from the next tollbooth operator that evening, he writes a review of New York State Thruway Authority just twenty cents. He and I joke about how there will be a cost that not only address the Damn Thing, but send to us, because we are among the most honest and upright citizen of the great state of New York.Perhaps a month or so goes by and one day a letter from the Thruway Authority, addressed to me: You have committed a toll evasion and breach of contract must now $ 33.30. That? S $ 8.30 (probably as far as the toll of departure), plus a $ 25 administrative fee.Andy and laugh. Surely you jest. On the invoice there is a toll free number to contact the incident sound violation processing center, Andy and select the number to explain the error. The staff, too of the state demands answers the phone to listen to Andy? S long history and, finally, requesting a copy of the canceled check twenty cents. My bank can not be? T send me all of canceled checks? Says Andy. ? Have an account at the end of each month, and there are checks to be eliminated. The state employees? S weary voice tells Andy to fax a copy of the declaration of the bank, regardless of their number, with a letter explaining the situation.Sigh.We drag my half-Busted, dusty machine and we have to dig through our files for the bank and loss account and we hand-write a letter to these people. We unplug the fax machine in the hallway phone, and Jonah shoo the child away, the radar and the phone cord is happy throughout the fair. After faxing everything with success, you shake your head in mild disgust, Seinfeld retued to our running back, and the matter is closed. Finally.Imagine our joy of thirty days, or later, 2003 is the beginning of another letter. This letter has the words? SECOND OPINION? emblazoned in his heavily white: do not have to pay for violating # T200211059815-0001 (yes, the number is really that long) and said that the payment is scheduled immediately.Now Andy is crazy. ? What the hell? asks the universe. Once again he called the phone number, and obtains its ridiculous, always longer than the story. This time the representative told him that a letter of declaration and send it to the notice itself.Andy, tongue firmly in cheek, has a shiny pin and sarcastic diatribe, in which questions of the intelligence system that hunting after twenty cents offenders as if they were bank robbers. He also operates the scissors at all about us? D has already paid the toll, and in particular the ticket stub and received a notice of payment by mistake, and by fax through our bank statement with the letter of request. In this letter, he adds, envelopes and stamps, and since it is via e-mail, both of us rather a prayer to the gods of New York State Thruway Authority to be found, please contact our sacrifices and rain on us goodwill.The favor and the gods, however, were apparently not satisfied with our offer and our weak willed schäbig prayer yesterday was a bag of this govement agency carefully down through the e-mail slot, and in my hands. This is very surprising, star and verbose. Among other things, said: "Final NOTICE. You have not responded to two previous communications for toll evasion violation (s) in Thruway EZ Pass lanes. Accordingly, the New York Thruway Authority must immediately due FULLTEXT. Violations of this requirement could lead to the Thruway Authority taking further action against you. If we do not receive your payment, your license plates and identification information is stored in a special list of toll evasion enforcement. Against non-compliance with payment of the charge allows the suspension of vehicle registration by the department of motor vehicles or the opportunity to operate the vehicle in the State of New York. "At this point Andy and I are seriously wondering whether it is worth $ 33.30 are so insistent demand only the monkeys on our back. We? Re not rich, but we certainly can not afford to drop $ 33.30 for their mafia. Maybe, just maybe, if? Ll actually recognize the check, cash, and leave us the hell alone evermore.Wait! What should we say? The amount you want is 166? times the amount that Andy has to play this commitment very serious violation. To retu after all, what do we do? I fought it would be a betrayal of principle and also sanity.And E 'a temptation. Suppose that my license and / or do not receive a registration revoked. How do I get my car back on the road? With the initial payment of $ 33.30, and the inevitable increase in interest and service? Or we want to maintain, rather than a late-night TV lawyer and take on the New York State Thruway Authority on our twenty cents of tolerance? Should I keep my child in Daycare, I can court date? I have the feeling that we will decline to pay what they ask. The Bonnie and Clyde were fun while they lasted, but I think that now is the time to withdraw from the criminal life. Why us? Re obviously not very well it.We possible? T removed even with a measly twenty cents .- - - - - - - -**** exciting note ****   14th February, 2003I covered e-mail this essay to multiple media in my area (Albany, NY) and I am pleased to announce that a TV news crew came to my house on Tuesday, a feature piece on our history. Even a local newspaper columnist working on a piece of us well.AND   I have a Public Information Officer at the Thruway Authority and the secretary said sweetly, only that I have collected a number of media interested in my cause.Two hours later I received a call from the assistant operations manager at EZ-Pass. In the nature of the tone is respectful of the rule for the Heads of State or, the man long apologized on behalf of the Thruway Authority and gave me his personal guarantee that the issue is over here, in fact, are supposed to receive a notification writing said guarantee.I thanked him warmly and told me the news yet, though. This is too little, too late.The local news broadcast on Thursday, February 20, 2003 .- - - - - - - - 22 February 2003   Received by post a notice today from the Thruway Authority to me that my "violation" was dismissed.Three days after the same news station EZ-Pass announces the decision to change its procedures related to vehicles that the same mistake Andy did.We must change! Amy Wink Krebs is an author on Writing.Com   Based and can be used by everyone. She works as a freelance writer and lives in New York with a man, a son, a cat and three fish.

The myth Smile

The myth Smile A big smile and 'important for your success in life. You can not say that. And if you want your clients in business, is a great strategy is, all your man in front of a smile! Well, maybe not.Here 's capture. Not all are the same smile. Original and fake smile smile do not have the same power and influence. And secondly, a real smile is not a decree. To believe otherwise is to believe a myth. Unless you rent Mona Lisa, the way to get the magic is not a simple smile or automatic.Without even knowing it, our "FAKE" detector is always tued on. We unconsciously read body language, facial signals to us the impression, if a smile is genuine or plastic.Have and no one has ever heard that have been thrown a fake smile? A retailer? Someone in a single bar? In your law? In fact, one could almost all groups at times guilty of less than genuine smiles.Joualist Chandler Phillips, in preparation for his article entitled Confessions of a Car Salesman (he lived under the work on two new car dealerships in Los Angeles. He recalls his first greeting to customers: "I do not think will ever forget the look on her face ... I saw fear." But wait a moment. I am sure that he welcomed with a cheerful hello . And you can be sure that sported a flashy smile. What happened? customers, after a warm up a seller or a front-line Greet is more complicated than a smile true or false. A good, trusting co-operation is not the snap of a finger or a flash or a smile. A solid relationship is complex and takes time. Let us take a look at some of the considerations and factors that help us to understand the promotion of good service, good first impressions and relationships.First good, you can not smile for the term of office subordinates. I love the story of teaching a pig to sing. It is an impossible task. 'It is the farmer and frustrates annoys the pig. "And I bet that 'farmer can not sing most of the pigs in place.I first was an interview with the manager of a major casino in Las Vegas. I knew that one of its objectives was to build a casino floor employees with a reputation for his bright smile. Before the interview, someone took me aside: "Do not be caught out if he never smiled during the interview," You know what? He did not smile once during the entire interview. ten minutes later this month, I have a friend to visit the casino. We went through the rows of slot machines at the pit of the table games (blackjack, craps, roulette). My friend looked around and said, "Geez, where is the funeral! "No one was smiling. I mean, anyone. dealers are not smiling. The plan of supervision are not smiling. We were smiling.You can not be created by smiles. If so, you drown in a sea of fake smiles. If you feel that your smile for ordering subordinates is a good strategy ... go buy a case of wax lips.Other factors contributing to the false smile strategies are the following: Sometimes it is our behavior in and how our species and, at times, our thoughts will travel up.A common misunderstanding of human behavior, the other not as what we are not in contact. sarcastic person who probably has little tolerance for other people with sarcasm. aufdringlich A person can not be pressed, as some others. A man who is not smiles probably bugged by people who do not smile! So we have the bleak casino manager who wants to be in front, surrounded by reflections, smiling faces. In other that way, 'Ain' t gonna happen! "On the flip side, another fallacy of human behavior is to believe that someone just like us. Or, closer to the truth that everyone should be like us. If we have a great smile naturally we feel like other beam A Celebrity smile. But people are not like us. through culture, education of family, peer groups, genetics, drugs, emotional states, bad teeth, and more. .. people are not willing or ready to smile. They are what they are. It 's just the way is.Another error is: "What you see is what you get!" Not necessarily. To interpret the nature Food is more complicated than just observe a smile. Just because a person is not smiling does not mean that he is unhappy. This does not mean that he hates his job. This does not mean that he does not like working with customers. This does not mean that customers do not like her. Even if a worker is a smile still good, there is a good chance that the serious looking better connect employees with customers that employees with the requirement of plastic smile. excellence in the workplace is more complex what is the matter of re-Smile-o - Not-To-Smile.And sometimes: "What you see is not what you get", because our reading of the smile is an art and not science. When we see a smile, often give the impression, if it is a true or false, is correct, but sometimes it is wrong. Here's a fun poll for his skills, a genuine smile from one who is wrong. The thing interesting of this test is that the sample of twenty smile for you on video, not photos. The best I could do was to label 60 percent of the smiles on the right. Take the test do not wear blinders and think that the smile is the head and shoulders above all the creation of good relations with customers. There is only one part of a much more complex formula for success. If you look in front of your employees:   - Did you talk to customers with a real interest?   - Make the customer feel important?   - They are easy to contact with the eyes?   - It is their way to help customers?   - If you have any questions in a friendly way?   - If they do little extras, even if it is not their job?   - Do not love their work?   - There are positive things about the place of work?   - They have their staff compliment?   - Your employees, how much? Do not fall into the trap of exclusively or primarily in a smile, as the magic wand. If your employees do not have the qualities mentioned above, a fake smile on their faces glued has no effect. None. Zero.Of course, the best way to face a smiling staff is lead by example. It starts with people on top smiling. You want to change someone else? You do it by yourself first. You want people to smile? Start with the work itself. Make a better world, providing a better you. Create a job, people a reason to smile. It starts with ideas to improve your smile you.For, see the article on Smile Power: bottom-line lessons: First, pay attention to false assumptions, thinking and behavior of your page. And, secondly, a better you. A man better. Better control. Better employee. Create a better workplace for your employees. Enter another reason to smile. And if they love their work, a smile and big customers. Automatically.Copyright 2006 by John John Baby Baby Humor is a company specialized in training and speaking for over 30 years specializing in teambuilding, customer service and stress management. Special reports available: Show Me The Funny - Tips for adding humor to your presentations, and if you do not laugh - What to do when the laughter doesn? T Come. Humor Power Tips newsletter, and articles are available at

Hung to their customers

Hung to their customers What is a customer for your company worth? No matter what figure it comes with the   real answer is that they are invaluable. Each client or clients you have, you must   provide the best service to enable them to retu - with your friends   them.You can maintain a customer base by providing the services they need and expect. You   can grow a growing customer base, providing a little 'more than eight customers expect.Here ways to provide exceptional customer service:     Say, "THANK YOU"   Not appreciate the fact that their customers could go somewhere else? If   appreciate, and then to show that you do. As soon as their   customer service, it is necessary to show that appreciation. Some people that small   Gifts, or clients make dinner. Usually, a simple "thank you" is all you need, however.   It comes the idea. I use postcards   Say thanks. Costs less than a dollar for a postcard and postage. I also have a lot of   free cards, so that really does not cost much at all. I always write some humorous (to me anyway) on the card so that people remember me for that. I've got a lot of praise in my letters from customers. . . that keep coming back.   GO TO visit '   One of the best ways to keep your customers there is a thought to think of them first. If possible,   You have to see in your work. If you make a sales call to a   Their customers, so pop and say hello. There is no need to stay longer, are probably busy   However. Their presence in the country will be remembered. Ask them how you're doing, listen, shake   His hand and then leave. Write any needs they may have, regardless of their ability to fill those needs. Knowing the needs and requests of other customers, who could not reach a solution that would benefit his client.     Sponsorship of a special event   Your company can sponsor a special event or community project. It is not necessary to be connected to your business   But should be fun. It could be a bicycle, beach or street cleaning, an oven to raise sales   funds for the Boy Scouts, or tutoring at the local elementary school. Invite your customers, show them what you're worried   Them and the community. Contact your local Rotary Club, Kiwanis, Exchange Club, Jaycees and other organizations in their city. There are always service projects in need of sponsors. In addition to making a good game to feel good, you can also receive advertising. Advertising is good.     Sample   If you are an expert or experts recognized in their company, let your customers   If you need to get the experience. When you or one of its partners, has won a prize, is an article   published as a book or public speaker, you must inform the customer about it. Your   Clients value the fact that the quality of people who have chosen to do business. We also appreciate the fact that they are a valuable resource in you and your company.     Promote information   Some people are afraid to ask customers about the services they receive. They fear that   People will say something wrong. The reality is that if the customer is wrong   say about your product or service, you better be the first to know. If you   This is not the first, may be the last and that means that many people heard   Along the route. This is not a good way to build a business.Provide its customers with various forms of information feedback for you. Communication is a two-way street. Ask your customers in person, to solicit comments in your newsletter, and request information on your website. When   comments that reflect negatively on their service, get to the bottom of the problem   And to report promptly to his client. So I ask again about his service. Make sure   Are you satisfied with yourself and your company. Also, when you are asked to   service, and you get positive results, which is a good time to ask for references.     TO SEE OTHER SERVICES PROVIDED   You should always be thinking of other services we can offer to their customers, but   can cut the middleman by going directly to their customers. Asking their opinion   about their current service, you should always ask about other products or services   You may need that are related to your business. Ask about their needs, and then the brain   storm ways you can fill those needs. Just giving you the customer service that could   Just do your business more money.     Add 'to your list   You must keep and maintain a database of your customers. With a database you can mail   newsletter, information on special events, send postcards, and just kept at   Touch. A database, such as customers, is invaluable.     MAKE IT PERSONAL   Nothing like a personal success of connection. There is a Safeway store in Centralia,   Washington, which is remarkable. I stayed there one moing and each employee   stockers of boxers and employees of the cash register that I have seen, smiled and said hello. I felt   Welcome. If someone comes face to face a greeting to a phone call.   Nothing is better than personal contact and warmth of welcome. One thing to add to   that personal contacts and working hard to make name.Almost is a whole world loves to be called by its name and to be treated as an old friend. After all,   you go out their way to make sure a friend will receive the best possible service from   The company does not? Treat your customers as friends. Remember to tell your friends   friends about the service received and bad.As a good company should always be looking for new customers, perhaps the best way to get   new customers through customer satisfaction is now. If you do not maintain their current   satisfied customers, you are constantly fighting a losing battle - in search of new customers   While the loss of old ones. Good customer service inspires loyalty. Maintains its lead   existing customers, and if you do a good job of it, your customers will provide   Doman customers.Author no more: it is not an author of books for small businesses, video production company and owner of Ideas and Training (which provides business training products. Don also owns radio and Human Resources (which includes the training and provided 24 hours a day.