DON T Grump Rent To send a customer service excellent

DON T Grump Rent To send a customer service excellent How often have had to endure the agony of being served by a Grump? What? And the wrong person in the wrong place work. It 'a wonder how this person has contracted for such work, who, and if the company really cares about having happy customers. We? I have heard people exclaim every cliché? On S? Exceeding customer expectations? e? customer-centric? but in reality, such statements are often only a showcase for the disappointment? Business as usual? especially when using a Grump to be of service to their customers.In for a company to fulfill its promise of customer service, you must invest in the reorganization of the distribution of its products and services, establishing policies that reflect the spirit of service customers, to train properly the people who work with clients, and maintain a culture of customer-centric to be long term. Exemplary customer service is not only the? The project of the month. This is a long-term and start with the culture and policies in place that reflects the mantra of providing exceptional customer service and not hiring grumps to work with customers.Please realize that I am not against the grumps discrimination. There are many places where grumps are highly valued employees, who tend to be great quality control and highly technical, but not in positions that do customers.While are demanding sophisticated assessment tools that can be used in the process of recruitment, person (s) to interview potential candidates should also be using some 'common sense in evaluating the quality of the person who interviews for the job. I call it one? Grump elimination test. The candidate is positive or negative impact on his life, his previous work experience and education? The candidate smiles easily and is a false attempt to appear friendly and helpful? This is a person who wants to help your clients? If you do not pass? Grump elimination test? not for hire or sale of customer service positions as the consequences of customer satisfaction and makes them grumpy customers, finally, ex-customers? and no doubt make a Grump you.Larry Galler coaches and consults with high-performance executives, professionals and small and medium enterprises since 1993. He is the author of the long-term (every Sunday since November 2001) business column, first row with Larry Galler "Sign up for free newsletter to your questions? Email larry@larrygaller.com