Tips for dealing with the inconvenience of the customer

Tips for dealing with the inconvenience of the customer Occasionally face to face with a client who is satisfied with his service.At this point, resolution, and the happiness of the customer must be in its approach to avoid the situation. Here are some tips when it comes to a "malaise" customer.1. Personal.Though may not seem that the customer is attacking him, remember? ? is not personal. The situation is what is at issue. If you take the complaint personally, are matters to get worse before better.2. Responsibility.We is your team and every player shares the triumphs and failures of customer service. Do not assign blame or pass the client to another computer member.3. Design.Listen and listen carefully to customer complaints and retus to repeat the claim of the customer. This process allows you to design a solution for customers complaint.4. Acknowledge.Apologize and apologize to customers' inconvenience. Recognize and show sincere conce for customers situation.5. Do not get in a shouting match.For starters, lose and lose your business. When the customer gets the best 'humor of it, stay calm and behavior purposeful.6. Money Options.The easiest way to placate a customer is to provide options for the customer. Where possible, allow the customer to choose the solution that fell appropriate7. It's all about timing.Time is a valuable resource for you and your client. When the Regulation was agreed to establish a timetable for delivery. If you must leave the presence of customers, informing the customer when retu.8. Finally, up.Verify continue with the client that the situation was resolved. We apologize for the inconvenience, and offer its services in service or future.Article by Charles Carter   Carter is a director of Nortel Portal and Vice President has 20 years of experience in telecommunications, is a software owner / programmer, author of fiction book "Chaos Theorem" and is currently the President of CS2Communications (- South Mississippi Telecommunications LLC specializing in Nortel Meridian Planning, Nortel BCM Programming, structured cable systems, and Nortel Symposium Programming in Smart Technology.