How to Flop at Customer Service 101

How to Flop at Customer Service 101 Class, today will be the basis for these Freshman   Class, "How Customer Service flop to 101"   For today's statement, one must understand that you are a   Employee and the customer will be responsible for   Class it.This is not a full semester class. It is   class as a shortcut, because you can lea quickly   How to be a flop.Here are the themes that will be in this class: "Over-Promise, Under Deliver" If you sell a product, customers say that the product   is ordered on a certain date (due to profound   , Please still want them), even if you know   E 'is probably the product that, after 3 days.   They want the customer up.If hopes to sell a service that is a promise that no   three more than they actually do at the end. This implies   a great expectation on the part of customers for the   The work you are doing. It 'really fun to see   Crash, if the work is less than that   expected.Use Vague CommunicationsLeave your customers contact you to confirm   The appointments and deliveries. Nothing of that for them.   You have to guess. It is better to have things   To do this, right? If the technique, when possible, to communicate with your   Customer. Words and phrases to confuse. Never   Educate! Keep in the dark as much as possible.   (Why you want an educated customer? You   You start to ask really good questions.) Do not retu phone calls, fax or e-mail in a timely manner   Mode (if at all). If you do not have time for all these   communications.If you communicate, make all your key   Communication via telephone, via e-mail or fax, so   that there is no trace that others can follow.   They do not want to be kept on your word.Do what I say, not as I DoWhatever tell your customers will   to do the opposite (or at least something different!).   This is a great way to make their fingers. It sharpens   the customer on honing their skills on the confusion.   For example, if you tell them the product or service that   Buy It costs $ 100, make sure that the actual   Accounting for at least $ 150.If You do not have any pain, are not your customers GainIf pain when doing business   with them, will grow as the customer and to better   it.When athletes train, badly, but that is the   The only way to win it! Athletes gain more muscle, more   Coordination, more skills and more power for their   Sports, and her pain   training.Just their pain as athletes leads to growth   and greater resistance, they must   Pain when doing business with you to grow as   Customers.See individual? You're really doing your customers a favor by   Institution painful situations for them.In ConclusionDuring this class you lea   make it as difficult as possible for your customers   to do business with you and are not available, are confused,   too late, no confirmation, no follow-up, and pain.   I am a committed person with a full program. Is not   have more time for your hands.In following categories, each of us   Areas in greater depth. Then it will be a flop on   Customer Service .********* All right, enough! All joking aside, each of these   Situations happened to me in a week with different   Companies. Now, go out and do the opposite of   What you just read? 2005 Borgeson Consulting, Inc.Glory Borgeson is a business coach and consultant, and President of   Borgeson Consulting, Inc. He specializes in helping small businesses   (500 employees or less) for their entrepreneurial IQ, the   leads to increased profit and the reduction of stress. If an entrepreneur at the helm   of his game, like all the athletes are today, or just a beginner   The beginning of its operation, Glory to the whole range of entrepreneurs.   Top athletes have a coach, why do not you? Click here for Borgeson Consulting, Inc.This article originally appeared in Business Express, Borgeson the   Free monthly newsletter. You can register by clicking here: Newsletter