Want to customer satisfaction does not sound bad Curious

Want to customer satisfaction does not sound bad Curious I was co-hosting the radio program the other day on the theme of satisfaction.A score caller said that she hated that, to be in line to retu to points of sale. I commiserated, but I also stressed that you should? T show their feelings, when? S line.The employees recognize that shake, and? Ll slow down their activities in the hope that they? Ll go to another register, or any other up.I offered in connection tip.When is someone who can help with this problem, instead of sounding annoyed or angry, it is useful to show a attitude.Try curiosity.For another example when more than one occasion my credit card, payment delays, and huge fines were assessed. It annoys me how it works, can you.Why? T is true? "However, if I so angry or in a haughty or condescending way, make me for being late, that I was late sending in my payments. If the sound curious, I have better treatment, and all late fees and finance charges are waived. I say:? Are somewhat 'worried. I have in my time, but for the payment, for whatever reason, is not it? T seem to like? The strange! Oh, we have them? they? ll answer? but it seems to be here three days after the due date. Wow, what? s unusual? I? Ll say. Well, we? Ll go ahead and give up for you. Problem: You have to try this. Are you sure? Ll improve customer service and to avoid problems when saving money.Dr. Gary S. Goodman, chairman of Customersatisfaction.com, is a renowned keynote speaker, trainer and management consultant and best selling author of 12 books, including Reach Out & Sell Someone? and monitoring, measuring and managing customer service. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. It has its headquarters in Glendale, Califoia, and can be reached (818) 243-7338 or at: gary@customersatisfaction.com.