Customer experience management solutions. Customer experience management software reviews.
Thursday, October 1, 2009
As an entrepreneur you know how to be a good score
As an entrepreneur you know how to be a good score As business owners who have never considered acting as a client is reflected in their activities? Again and again do not all entrepreneurs are the best customers. They are rude, not only professional, and difficult to treat with.For example, I just had a customer who has purchased an electronic book for download from one of my sites. I have all the products that need to be created instantly via e-mail customers to buy or are redirected to a Web page to download the product. Without the site I had during the night and slept by the company hosting my site, I was done through the server and updates are reduced by a couple of hours. This is not something in my control, and rarely happens, but if you have a web site make this kind of thing happens from time to time customers to purchase e-book at night while sleeping and do not receive, because it should have been sent automatically. The next moing I woke up and went to work and I saw an e-mail from this customer. I opened and was surprised! It is not enough to say that he worked for 3 years on-line trying to make money online, but I am tired of being scammed by people ... then that means that more words have been said and not elaborate. The time elapsed from the time of purchase e-books at a time my email address the next moing, it was only a couple of hours, not days or weeks.My first instinct was, of course, to correct the problem, which is what I sent via e-mail to the customer with their purchase and apologized for the inconvenience and explained that the site was down. Usually not only retu the product purchased, but to send more items or to offer a discount on your next purchase, after verifying that made the purchase of my sites. This time the implant was so rude comments from the words used in the email that I rectify the situation not.After started wondering what owned.Why business? What makes a customer is reflected in their business! If you have been treated in this way only a few hours later there was an error on my site to be treated as if I ordered from them? Providing good customer service? I received my product? Not surprisingly, this client never made money online, if it's not a good client for you, as we expect to be a good deal owner.So the next time you are a customer and you have a problem with a purchase, remember how to reflect on their work. Give the owner the benefit of the doubt. Contact and tell them politely that he had a problem with the product and see if they can retu to it or e-mail to you again. Be polite! Now I am not talking about repeated problems with a website, or what? S been weeks or months and haven? Has not received the product. I'm talking about the first time you contact another owner of a problem you have with a product.Ask this question: How can I, as a contractor intends to deal with a client where I was going through a problem with one of my products or services? Rebecca White of online marketing has been for over 3 years. During the 3 years that has used e-books and software that was purchased to help your experience WAHM Inteet Marketing is today. He started on the Inteet, without knowing how to build a website, without knowing how to market online. Visit their site and lea while you ea today. Rebecca also owns and
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment