Beware of companies strike back output

Beware of companies strike back output Too busy to go, I promised a business partner a free ticket to Europe, which was great news, I am nothing less than a hero, a real sport, just a hell of a guy.Then, United States 'America Airways informed me that my frequent flyer miles had expired, and I can not? do not use it, or give them away.My pair never recovered from the blow, nor I, nor the U.S. Airways, which has fallen into bankruptcy.Since free piece of mind that the bad news, I swore that never again a step forward in the U.S. Airways flight, and a bunch of flies, the obtaining of a higher level in three other airlines? fidelity programs.When a company acting stupidly, forcing the client to waive a right, which causes a strong and permanent? I give up? the customer says, throwing his hands. ? This is absurd. And then, the curse of the offense, while praying for his comeuppance.This is the price that companies pay to enforce mindlessly draconian policies, and happens all the time. Customers who do not walk, because customer satisfaction run.Most models do not factor? One strike and you? Over? minds of customers. Instead, the folly of believing that all the results are incremental, and poor good.But deep pools of dissatisfaction and distrust and swell May floods.Review overflow in flash, as its customer service policies and the elimination of all the absurd and overly punitive restrictions and requirements. It may not be too late to save a lot of companies, including my own! Dr. Gary S. Goodman, chairman of Customersatisfaction.com is a keynote speaker, management consultant and seminar leader and best-selling author of 12 books, including some groups and sales? and monitoring, measuring and managing customers. A frequent guest on radio and television throughout the world, Gary? The programs are offered by UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. Gary is based in Glendale, Califoia. He can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.