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Saturday, October 24, 2009
Customer Care Bears Why do bad customers
Customer Care Bears Why do bad customers Every entrepreneur should have a picture of his ideal client. When I picture my ideal customer, I see a farmer struggling to provide time for everything to be done in a passion, what they do, somebody trying to find answers to better manage their business. Through the illustration of this person in my eyes, are able to develop products and services so that the benefit of the customer. But what happens when a not-so-perfect score in the mix? Lately, I have one S-location in a wooded area. One of my first orders of business was my bird feeder. To my eyes, I saw my perfect score as cheerful, small songbirds. I knew that I share the Chipmunks, squirrels, mice and field. I knew that the products that I was the (sunflower seeds and Suet) would be all these customers.And then came the bear.And with the Bears, who came problems. Investors emptied, Poland knocked Askew, and a feeder Suet lacks action.Now, I have nothing against the door on a personal level. You? Re wonderful creatures. They are also dangerous and can cause great damage to property. In short, the bear is not my ideal customer.So what to do when we win a customer, much to the anger, too much work and costs way too much time and money? For the health of your company and your health, it is necessary to satisfy the customer to use your services or buy your products.That? Sunday difficult, that most entrepreneurs do. Especially when money is tight and you feel like you have to accept every sale. But the costs to meet a client who is not? T is the right form, in the long and short term, more harm than good.Suppose, I decided for my client as a bear. I want so much time, money and energy to feed my bear that my other clients? Those who I wanted in the first place? Any product or service. The bear is my way to all the damage on the road. He would be that strenuous, irritating, not fun to work with the customer that we are all at the end with a point or are easily discouraged another.Bears customers. The birdfeeders inside at night time, eliminating the main attraction. If you are still sniffing around, we? Ll over noise and other tactics, bears find obnoxious.So, if you have a customer who, like my bear, access to all resources without contributing to the success of your company, find ways around them. Raise your prices, has become a competitor, or clear boundaries for your time. In this way we can ensure that customers are more suitable for your business.Are a solo professional feeling stressed, disorganized? Tired of working long hours for less than it worth it? Struggles for focusing? Discover solo practitioner, was able to survive and prosper in the midst of total chaos. .
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