Customer Service Guarantee heroic fidelity to life

Customer Service Guarantee heroic fidelity to life The key to good customer service, your customers' expectations for the first time, every time. But if you want to think about the good customer service, you must meet these expectations, maybe not always but often enough to be impressed that you are committed to their needs, as much or more than they are. This type of service is what makes them loyal.You possible? T will be in our business very long without the words of some of our employees have done to ensure customer satisfaction, these things happen often. This type of "extra mile" is typical of companies in what do.Carl book Sewell, customers for life: How is it possible that once the customers in a Customer Lifetime (New York: Doubleday, 1990) are as He hammered ten principles to make sure that your car dealer, a service for which they are known. We need to focus on rule # 4: "When the customer asks, the answer is always" yes. "Sewell says that his company encourages its employees to do for their clients: We are probably not to paint your house o Wash your windows. We sell cars. However, if the request relates to our business, we try to do so. Where possible, we want our customers.My is not the same, if not go a step further, as demonstrated by the following story, which I received last week from an employee in a big city in the Midwest: One of our customers Our office is the later. He pointed out to our sales staff was on the day of his marriage, and had not had enough time to choose a gift for his wife. He was certainly in hot water because it is at home with empty hands, and was also late.Without know the score, the representative asked the reception to order long stems, peach roses in a box. (He knew that the fishing is his favorite color was.) As was already late, 8 AM to 8:30 PM, looking for a florist seemed now that it is a monumental task.She Mall called several florists but is not quite a window of a courier before closing at 9 clock then recalled that it is a flower shop near the city closed in 9th But the flower shop was quite near to our office that has been the host of flowers and they are our drivers choose the closing time by the client was thrilled! He could not believe that only with the mention of his situation was resolved immediately. E 'was also doubly glad that you could find rose-colored peach, as it is an unusual color in stock. What do you think will happen the next time the customer is the examination of business? Such experiences make it very loyal customers. Of course, this only works if our "normal" customers with courtesy and professionalism, meets or exceeds their expectations.Sewell said: "Our mission is to improve the care of the customers so well that he always retued to us for the rest of his life. "His company is:" If there's something that could make a friend for another friend who is not free. Do not worry, you make more money in the future. " * * * Copyright? 2005 Steve Singleton.You freely reprint this article if you   not change and that you play   Copyright notice and information below unaltered.Steve Singleton and edited several books and numerous articles on topics of interest to students of the Bible. He also has a book editor, newspaper reporter, editor and public relations consultant. Greek taught, the Bible, and religious studies courses Bible college, university, adult education and programs. He has taught seminars and workshops in 11 Member States and its Caribbean.Go DeeperStudy.com resources for the study of the Bible, no matter what your level of experience. Discover "The Shoals," Lot "depth", or use the well-organized "Study Links" for original sources in English translation. Sign up for Steve's free "DeeperStudy newsletter."