The 3 R s Customer Service

The 3 R s Customer Service What I have to say, but you can very clearly - you can even say DUH! but the fact is that - many businesses? s forget the 3 R's good customer service, respect for your customers, take responsibility for your actions and products and provide customers a full refund if it is not right? t right. I promise that if you follow these 3 simple rules, you never have to search for the same customer again! Respect the customer! Only about as clear as the nose on your face? Wrong! How often was greeted in a friendly way less or worse yet not at all! Never able to make a good first impression, very rarely has a second chance to undo the damage that the first meeting. N. amount of advertising or free, you can at this Faux Pas. Remember, it takes 10 times a customer will see your advertisement for real for them. A customer has the power to say 50 people, as has been terrible. This is a lot of damage control. This means that 50 people see your ad must be 10-times-500-times is that each x 50? Are you still reeling? This leads to a lot of dough! Wouldn? T is easier to respect and beautifully the first time? Customers who-are-your business you need them, don? T you need. You are more valuable and is not it? T much for them to be unfair to others, to develop trust? and won? importing the product because the costs are still on a purchasing power without a name. Why? Because they were taken into account by a customer. Treat customers as you want treated.7 unhealthy attitude of contempt? Unprofessional greetings? Employees who do not know the mission? Employees who do not know the product? Employees who do not understand that the customer is the only reason why I A salary for this week? Management, don? t hear people like you? solve the problem? Customer service? The front of the staff of the Authority? solve the problem? Client problem on the spot? Compared timeResponsibility customers? Society must take responsibility for their product in all its parts should be, and the product does what it says? If you take responsibility for something that you're back your power. If there is something wrong with your service that allow customers than to others to lay the blame? The customer is always right. Don? T challenge them, remember what he did for them the door and how much it will cost you to call if they are unhappy. Make sure your employees are creative and have the ability to make decisions on behalf of his organization so that they have the power of satisfied customers. This can be as simple as possible to cast a stylus or even better: Take the tax? Refund? There is nothing worse than buying something that does not work, and discover that you have a credit. If this is your policy, make sure the customer knows that before buying. I personally believe that the reimbursement is more respect for your customers. You can not have another product that you want or need. To buy something you DON? T just because you want the money leaves a bad taste in the mouth, and will think twice before shopping for your new plant. Be happy when you deliver? A consumer who purchases and so that is a guarantee of what is sold, it will be a retu customer. They know that they shop with confidence when you make a mistake? This will help to resolve by providing the goods back, which is very powerful and is the reason people shop at department stores - because they know that if it is not right, which again can be retued. Offer your employees to help them in their search for something that is more suitable. People don? T always know what you have to offer. The employees are your greatest asset, and if they are able to your products or services that the customer needs, you have a customer for life! These solutions are customer service, which impact your bottom line. The implementation of these ideas, and you will see a transition to begin. Your employees are proud, because they are better and have the ability to deal with customers like to know that you are there to submit in a timely manner mannerYOU cheerful and happy because he won? T to work hard to get those customers in the door! Frankie Picasso is an entrepreneur and customer service expert, in the last 20 years in marketing and customer service consulting for public and private sector organizations. She is now a motivational speaker, Certified Master Trainer Coach in Leadership and Executive Business Coaching as well as a Certified Professional Coach with her company, the conversation with my shoes.