Phrases murderess

Phrases murderess Recently I called a local dealer to talk to the owner. Sure, I was not a client, but the person who answered the phone did not know. When the person who answered the phone, gave them my name and asked for owner by name. This is what I heard on my end of the phone, "He's kind'a busy."     That was. Nobody offered to take a message, ask if you could help me or suggest a better time to make a call. I have the reaction was not positive. If it were a potential customer not only what is said, but as they say, and the lack of supply was indeed a "murderess". Perhaps they are too sensitive. But with all the options for retail what has to offer, I would look elsewhere.     A "murderess" phrase on both sides. Any verbal interaction may be an opportunity to go forward or stop it dead in its tracks. And not only what is said, but as they say and what we assume as a next step or not. In my case, the person on the other end of the phone was boring and flat in tone and delivery. What I said about what was next to me. No words can move the conversation forward in a positive way. What was said was not for me, this "killer".     If I had heard something like: "Thanks for the request. Mr. X is now at another customer. Is there anything I can help. "First, I feel appreciated as a potential customer, even if it was not the intention of being a customer. I put on my list of future purchases. If I was a seller, I believe that this company was in the ball and a great place for my products to offer. Above all, put me on my word of mouth referral list.     I could have replied "Thanks, but I must speak with Mr. X". A great response from the other person could be part of, "I appreciate that. I think that Mr. X could be available later this moing. Can I take a message and ask him to call. " Once again, gives me a way to communicate with Mr. X. I feel like the store was interested in what I am and what I want. Although I am not a customer, I have a strong image of how this company operates - which is always positive.     Simple "murderess" sentences can make things and people to take positive action now and in the future. They may even kill the transaction, and to create more harm then good. I suspect that the person at the other end of my call, I just thought it was a relative. Never thought about all the damage that may result from the use of words wrong. For me, it was a "murderess" sentence. I was left cold. I was not warm and prepare the way for my business or any activity that could lead their way.     'It is kind'a busy hours "- a phrase that murderess! Don Osboe is the author of The Profit Puzzle - a website that will help you anticipate, plan, initiate, manage and grow your home or small business. Directory of useful links for small business puzzle articles, books, courses, products, services, websites, blogs and software covering objectives, management, finance, personnel, marketing, operations, production and resources. Use BizBuzzLink to share your links easily, quickly and build its own network of knowledge.