5 steps to make your customer happy

5 steps to make your customer happy Customers seeking quality products and services again after recovery from the recession of the 1980s. They can only be seduced to buy anything with rebates and slick marketing methods. The objective lies in customer satisfaction to make customers feel that their needs are met.Experience with Vilfredo Pareto? S 80/20 rule says that 80% of the value of the business results of only 20% of the effort. This implies that maintaining satisfied customers is 8-10 times cheaper / easier to attract new customers. Get more retu on their efforts to focus on repeat customers. Here are 5 steps you can take to keep its customers satisfied: 1. Made for the first time his client and determine the best: Customer orientation is a must start no matter what you do, who are serving their client. Customer service starts with its employees after that. Collect customer information, such as birthdays, their preferences, habits and profiles of expenditure, and doing so opens the way for the health of interactions with them, also to collect information about their products and services. Some companies are using Six Sigma to help achieve this systematically.2. Update of customer data to maintain to stay close to them: the changing profile of customers to changes in their social and financial conditions. A change in contact information or purchase preferences becomes useful for the management of customer relationships. For example, a card sent when a customer buys his first house is available to the customer. This also helps to regulate the products and services according to customers? expectations.3. Classification of customers: You can group customers by their general requirements, needs and nature. You can start to ask questions. As expectations change, a single product can not satisfy everyone. Various products and services can be developed to meet the diverse needs of customers. Many companies have used Six Sigma to help achieve this.4. Pay attention to small details: a few shortcomings Ironing is a sign of perfection and catches the attention of niche customers. This is what makes you stand out from the crowd. Customers like to identify with the companies that make this.5. Communicating positively: Communicate with customers should not be only for their services or products. It is able to communicate positively halfway through the service or the correction / make a suggestion that the customer wants. This is also seen as an attempt to develop personalized communication service.If and keep customers happy is the mantra for maintaining and growing your business, this is perhaps the fundamental objective of Six Sigma methodology that many companies have used to increase the customer satisfaction. Jacowski Tony is a quality analyst for The MBA Joual. Avet Solutions? Six Sigma Online () offers online classes for six sigma training and certification in Lean Six Sigma black belts, green, and yellow belts.