5 Ways Customer Service Managers are implemented to improve customer focus

5 Ways Customer Service Managers are implemented to improve customer focus According to a study by the Forum of the Company's commercial customers lost by 14 large manufacturing and services: 15% find a better service/product15 found service/product20%% cheaper cited? The lack of contact and individual attention from society? 50% said;? contact with former suppliers? staff was of poor quality? These days, it seems that all dogs dotcom hikers do? customer service? their mission. Department, and the convenience of discount stores have transformed the workers to be known as "sales clerks? it? personal service to customers - at least in theory. A recent survey of executives of large companies revealed that 67% used customer service as their priority. Here are 5 ways successful manager must be implemented to increase customer focus.1. Targeted recruitment and hiring. Today? Managers are faced with the challenge of recruitment and recruitment of people of value and customers. The problem goes far beyond the recruitment of talent, which includes awareness of the lease for the culture fit for their organization. It 'true that there is a strong correlation between the right to take customer service skills and customer satisfaction, efficiency and productivity has increased profitability.2 bottom line. Listen to what they really need customers. Although extra effort is put forward as a customer is encouraging, there is a big difference between customer service and customer satisfaction. This is where many companies confuse customers and efforts can go wrong. Customer satisfaction is the result, the customer service is a means or strategy for achieving this result. To move towards greater customer satisfaction, companies must focus on what is, in fact, satisfy the customer, instead of focusing solely on themselves.3. Handle gently customers. The quality of service is what distinguishes one company from another. Much more than in companies producing products in service organizations. The actions of people are the key to quality. Leadership skills of managers in service organizations can contribute significantly to the quality of customer service efforts.4. Perform customer surveys. Develop and implement a program to survey customers. We try to understand customers? satisfaction with the company, its products and services. Companies are asking fundamental questions about their clients? experiences and to determine the level of overall customer satisfaction. Comparing the results of investigations in respect of measures of retu to ensure their validity. Managers use these results to understand customer expectations and improve customer loyalty.5. Motivating employees to be customer-oriented. Managers need to create a sense of enthusiasm and energy that is contagious and powerful for their employees and customers. The enthusiasm of the employees, know-how and determination to provide a framework for growth of customers and the success of any organization. The integration of a real customer focus in the practices of companies simply good business. It allows not only good managers become better managers, managers, but more effective. Provide continuous improvement, but it helps organizations so that they are better able to exploit, and adapt to a changing environment it is today? S market. The company can not exist without customers, and customers do not leave their existing companies without customer service. This important aspect of your business starts to be customer focused. Instead of seeing things from your company? perspective, one must lea to see the circumstances in which your customers. To remain effective, customer satisfaction is a must! Tips & Tactics? Pay attention to feedback from customers: E? S is the only way? He knows what he really wants? Adopt the technology: It can help save a lot on customer service costs. Make customer satisfaction a priority: "Top-down management for your corporate culture focused on customer angle.Vera Haitayan, senior consultant for the management of the laboratory., an employee of Califoia, the development and improvement of processes and Consulting firm is the publisher newsletter in hand with improvements in the processes of leadership and best practices. Mailto: vera@1leadershiplab.com