Customer Service Hell

Customer Service Hell When I made reference to customers of a large company can not make a big groan. The dreaded customer service is often a clearinghouse for questions and complaints. It is a typical phone conversation I had with one of these services: Ring ring. Recorded message: "Sorry, but all our representatives   I am busy right now. To be held in a queue ...." you know the rest. Mozart   Jupiter Symphony. The "that took place in the queue" message and many of Mozart cycle   sometimes spend 2 minutes, then 3, 4, until, after 6 minutes, a female voice says: "Thank you for calling customer service. What's your score   Number? . Now what kind of state is called a classic at this point   Over time? I refer to what is expected to rise for the final score of a   Line 6 minutes. File your nails? Read the newspaper? We are all   Several. Some of us accept these things calmly and wait. Other building   A head of steam. A small puff of steam after a few minutes tus into a sauna   At 4 minutes and a hell for 6 minutes. I am in the latter camp.So from my original question has now taken second place as the object of my life   that is wasted in this way.Me: I file a complaint ....   Customer Service [Interrupts]: What is your customer number, sir   Me: I had to wait in line for 6 minutes and I would like to complain   About   Customer Service: I'm sorry, sir. What is your customer number? Now I am more outraged, because I can say that this person is not feeling   All. I feel the pain? She does not know me. I am just a number for your   and she is more interested in this problem, even knowing my name. It   would be natural for her to feel real pain for me. No, you say that is   We're sorry, but clearly is not. This is not a big problem, but   I remember that my head is starting to show some 'steam my ears and I   edgy.Me really: I want to repay the cost of this call. Because   I was waiting for so long?   Customer Service: We have employed   Me: But why should that be my problem?   Customer Service: We're a large company with many customers and   need to wait for their tuAnd which is another thing. The staff of customer service that I say what I have to   Not all the time. Leaving from me ... Me: If you are so successful, why not take more staff to meet   The phone?   Customer: I need your customer number to process your complaint.Now, the next bit is the coup, the murderess left word that most customers   Service staff in their tracks. And the word is: WHY.Me: Why?   [Pause] Customer Service: This is the procedure, sir.   Me: Well, that is not my order.   Customer Service: I'm sorry sir, but I can not ....   Me: [Interrupts]: Who is responsible for the procedure for writing?   Customer: I can not tell you that information, sir.   Me: I want to talk to your boss.   Customer Service: My head is busy at this time. You can call later   Me: Please leave a message with your boss to call me ....   Customer service: You need to call the United States, we sir.Here .... Me: WHY '?   Customer service: We are not an outgoing call, sir.   Me: Why?   Customer Service: I'm finishing this call, sir. Virtual Goodbye.The is a transcript of a conversation is real and   Many of which I had. I was, of course, getting nowhere. This situation can   And end the call. But why not do it with style? Do not be rude to the customer   Service representative. There is no doubt that you have on your level. Do not slam   Both the phone. No, in order to maintain their dignity and maintain   can escape the moral superiority of the customer into a hell for the fall   "Why" word several times. I ended the call by me   Why repeat the word. This equates to a team get to work on value   PI. N. compute.The disinclined to me is where many customers say they have   Answer the phone in time. They are deliberately trying to lose some of   customers to reduce the workload for customer service? Certain   obtain their will if they continue in this way. Moreover, many of these so-called   Places not to ring. This is unfair on customers. And why can not   make a complaint without the complainant through their   Administration of the machine? I do not think I answered the phone at the right time is clearly rude. I believe that   refusing to retu calls even rude. I believe that many centers, customer service   Places of rudeness. Then, try to avoid this type of business. It 'very   rare that the staff speaks very rude. In fact, I feel sympathy for them   because it is the system itself that creates the rudeness, not staff.Most center customer service requires that you have the most   Administration. Most of these require that the customer buys the progress. Most   require the customer to follow their procedures, although the   procedures may be subject to complaint.Just as a small suggestion that might at least begin to do things better, because   not the customer service person to start the conversation: "Hello my   Name ......, you can take your name? "and then spend the rest of the call   Referring to the caller by name. This is the tone for the rest of   the rude conversation.Who are these companies? In my experience tend to be larger   Companies. These companies see the customer support center as the loss of schools.   Some are trying to get their service centers to customers to sell products and add-on   Services to alleviate costs. Other centers perform a   money in order to minimize costs to the point where there are few customers   Services. Other both.I believe that a patte has emerged in recent years. Large companies that are   employing these practices a few years ago are not so great today. I am convinced   these practices, in a kind of pump each time you keep a brush with   Customer service is another straw in the glass. Finally, a   Competitor arrives. They treat you like a human being and a happy place   the last straw on the camel, which was unfortunate supplier.When his previous companies realize that customers are the source of their income   and must be treated with respect and honesty. When you go to lea the basic   ways, such as the common courtesy to answer the phone or retu a   Call? If you are in the business of stocks and shares, try this suggestion: make a   call to a small number of large companies and see that it is a human being   ... and to invest in them! The truth is that companies that respond to their clients and friends   With the winners of tomorrow. Take Arkay Hygiene. They treat their   Customers with respect. The same goes for the excellent staff   Insect-o-ri. These two companies do not put customers on hold and refuse to   Retu calls. Arkay Hygiene is the most successful of the UK wholesale   Insect Killers Fly or partner. Oh, and insect-o-meters are the most successful fly   Murderess manufacturer. Said.If enough that you want the best of the best, why not take a look at   more powerful Insectocutor fly killer design template. This is the IND61   Murderess of Insectocutor Moscow Arkay Hygiene