The Nine Principles of Customer Service for the travel sector

The Nine Principles of Customer Service for the travel sector If you want to lea to make your customers your sales for you   excpetional through customer service, keep reading. Lea customer service   The secrets of the professionals of tourism, apply to your business and   Prosper.1. Be a good listener? Even more important, listen to their   conces and complaints from customers, as well as their praise. Discover   What they want. Your guests are the best source of information   evaluate their services and performance. Well-written guest surveys   is very valuable to get feedback, testimonials and references. Help   prospects of receiving them before signing up. Make sure   understand the needs, responsibilities and dangers, as well as the level   effort, which implies that the experiences offer.2. Exceed expectations? Under-promise and over-deliver a   Consistent with outstanding service. This is what I will remember   And tell their friends. It 'amazing how small details can make a   Great impression. You work hard and spend lots of money to get qualified   prospects to call his office or e-mail. As a professional, informative,   It is your timely response? First contact that you can set the tone and   significant impact the purchase of a decision.3. Practice Safety - Clients want to know the destination and   The activities are safe. They feel more at ease during real or perceived   risks if they are educated about their new activities or   Environments in advance. Unfortunately, if the majority of human beings? or fears   conces are not addressed, their minds will grow weeds, not flowers.   Advice on plants, animals and natural resources alerts. Let them know   that there is generally nothing to worry about if they resolve the   Environment and listen to his advice. Brief guests on your safety   procedures for excursions without staff away base.4. Great food provided - Guests must eat well, not being hungry,   And it is adequate water and drinks. Fresh food with large portions   served at a scheduled time can make any adventure more memorable   And satisfactory. If meal service is a 'late   Snack to tide guests over.5. Meets the needs of sleep - customers need and want comfortable   And sleep. Make sure everyone is comfortable with his   Bedding. Meet individual needs by offering single accommodations.   Charging an extra cost is okay. Providing access to bathrooms   security procedures for use during the night. Separate social evening   areas according to distance and / or trees or a hill. Distribute earplugs if   Necessary.6. Think Comfort - Provide first world standards when possible.   Bathroom and bathing is important on a regular basis. Give   people of all the possibilities for comfort: hammocks, deck chairs, portable   Baths, able to provide. Not too long between bathroom   Interruptions. Some people can have weak bladders and need more frequent   Interruptions to feel at ease and relaxed. Make sure that everyone has   sufficient water and adequate clothing and footwear.7. Be sensitive to the skills - Do not exceed the natural or   Mental capacity of clients. Always ask for groups and individuals, whether   feel comfortable with the level of activity and exercise, before and during the   Task. Be sensitive to the slower and stronger group.   Divide the group into two smaller groups is a good option. Rest as   Necessary. I believe in a travel or the difficulty of the classification system that allows guests to   and suppliers to participate in conjunction with selecting the most appropriate trip.8. Be fun - Be friendly, helpful, courteous, and fun! Make sure   its staff is available to guests and not for themselves. Good   storytellers, jokesters, and musicians can distinguish your staff and   Company by other companies. Be careful with humor and   Families with children. If serving to children, the staff loves the children. Guests   sometimes need encouragement or guidance to try an activity. You are   The guide and the director of the combined business. Discuss activities or mini --   classes in advance so guests know what is happening and when. <   Br> 9. Provide information - customer information is more secure and more   Relaxation and fun. Our customers are educated and want to lea   About their new environment. Suppose that customers know little or nothing   Talking about their environment. If you want the opportunity to provide a minimum of   three pieces of information on each type of item during each round trip.   Be prepared to talk about plants, animals, birds, trees, rocks,   geological formations, fish, marine mammals, and shells. Include   information on local culture, economy and history, too. The most   can share, the more value they are providing our guests.Like other companies that I know and have worked with her, also,   more repeat customers and referrals through the experience of the implementation of these details   Excellent customer service. His work, over time, as never prosper   Before! Since 1994, Tim Warren and Adventure Business Consultants, has   Helped tens? s travel business, destinations, tourism Assn. and   together with the customer service training, consulting and construction   Exceptional marketing materials. Click here for free bi-monthly E-zine?   The success of tourism businesses --   News, tips, tools and special offers that you can use to improve your trip   Business success.