The reality of customer service in America and the franchise better, we can do better

The reality of customer service in America and the franchise better, we can do better Yesterday I went for a sandwich at a franchised outlet. I thought while driving to be the owner would be able to help you save money and work, knowing a holiday weekend is hard to find work. As I headed up to the point of a man driving a Lexus SUV, even beautiful, I stole my cut of parking? He parked crooked and blocking by the stall I wanted and a stall for the disabled, along with it.Everyone thought he was rich? Customers and employees of the store, I could tell from their gawking of the vehicle. He has not tried to play in this observation, a careful look at his Rolex watch and press the alarm and walk with a tone of arrogance. All fixed his Lexus with all the bells and whistles. A Lexus in Japan, and part of the reason for the work and the shift automatic car produced in America, not to mention the closure of plants in the next town. It was five minutes before closing time, he goes, and I drive. He cut me so I could not in the parking lot, during my last tu initiation. Then I backed up and find another. Apparently he had just before the conclusion to order a sandwich. Then I see in the box-office. Then I realized it was the owner of the place. And behind a wall, which I take money from the safe on. He comes back and pushes the money in your pocket. Perhaps to be held or the money or to ensure that the employees there? Then the money in a pocket and checks in one of those zipper bags and ignored me, now as a client in the register before he looks at the clock and calls ? Can I help you? Not as if what you want, but why are you here? So I said, I want that? Combo King Club? (Name changed to condemn very worthy of the franchise chain and one of my favorite franchise systems). One of them, the youngest began with a story of hard work and perseverance. The founder, personally I had a period of five years at a meeting of the Inteational Franchise Association in 1997. E 'was also the beginning of the food chain, literally, in many polls franchise to read magazines entrepreneurship. It seems that the owner of this franchise can not be proved. With a bumper sticker that said:? Live better, work union? Of course, had probably fired from the same auto plant in the vicinity, and probably all the things he hated and cursed as an employee, it is now the epitome of the former arch-enemy of the companies paid exec, except without the high salary. The treatment of employees was literally non-existent, it's not good or evil, as if the employee does not, and he looks at me as if it were irrelevant to the system in all its divisions, probably was. He looked and said it could be closed. I said? Oh, but it is five minutes before closing time yet? He has said? Well, I think we can make the order? But how do I pay? I said, in cash or by debit card? He has said? Well, what can we do, ATM transactions, but not the money, I closed the register when you change exactly? I was a little ', but the hunger. We Swipe the ATM card, and I ask him, what was? He said that not all can? God Damn employees deserve a shit? Hmm, I said. Also I think that you have just said, the employees, is pushed aside, which sucked, your curse, but do not want to insert the code, all I wanted my sandwich. Then a woman appears and asks, are you? Marco? He said, Yah, because you want to know? She told my boys are? Such and such a group? and wonder if you have a gift voucher, please consider making a donation to our event? how and in what way? Date?. for the "so and so? Group?. What will help your business and is considered by many? so-so? potential customers for your sandwich?. But probably has not even heard a word that said.Meanwhile my sandwich was almost ready to be slopped together as probably nothing personal, said after a tour on the road that have a? God damn? Employees, not worth a curse? I was a little 'discomfort, but the sandwich was sloppy so important, I want to stay on Atkins Diet, and do so with the right ingredients. He told the woman not interested, why not. He then tued to me and told me? I can not believe that all these groups come and want me to do something? I told him that it is a sign of the times, when the economy is still in train and the money flowing out of the country the wrong way. He has said? Yah, the economy has slowed too much, I can not pay for all these groups, and then stomp when I say no? He then started to blame the franchisor for the cost of food, shipping, taxes, the President of the United States, members of Congress and said he thought the part of businesses, perhaps to sell? The employee was told to fast, and I was the beginning when he was in the tables in front of the door and locked by another customer in the shop? We are closed? where the sign reversed around.The guy was pretty upset that a list of four sandwiches with various toppings for me suspect his family. He was angry when he saw on the clock in the store shows three minutes. He could have? T help and they referred. So that the store owner, said:? Well, this is a holiday weekend, there will be closed tomorrow and we here? Since he moved to the tables, knocking on their door and chipping paint. He called his staff and says? Hurry! Then he said, to say nothing? S go, you can use their Monday.I 'm still trying to eat my sandwich stands, and to know that the road be opened to inattentive and messy to eat in my car. And half of me wants to see what would happen later. I also think that they are not clean, the store, just to the legislation on food safety and cockroaches, I pointed out? Level 3? Clean-level store, which still I do not feel comfortable, waiting for my sandwich. The staff says begins to run, and says to wait for my purse, said the boy, oh for Pete's sake, hurraaaaayy uuuuppp? Take your bag and runs out. He closed the door, is a sort of waing and walks to his car. And the light on the back, where I could see, I said so much fun? You have the light? He not only answered his hand tus to disgust a posture, your heart? So what? Hand gesture signal. Jumps in his SUV and drive to the workers directly and wait for a parking place in front of him (which goes up and then in an old barely running old rusty Ford Fajita? Orange Bondo and color), and the speed of parking. So, guess what? Well, as a franchisor, I have one? Customer Satisfaction Survey? bench, pending, of course, no one has noticed this. Accelerated when parking is almost exactly one minute to close. WOW? Now then. It was not the community be encouraged, this guy is the franchisor, buying a foreign car, but complains the economy, the former guess the bumper sticker, or treated as employees infeo, where he is responsible. It is disrespectful for people with disabilities. He does not seek, at its own expense, to save energy by changing the lighting. Complained that the company, but applies the 4 sandwiches, which had $ 20.00 in the last five minutes of the economy. $ 20 times 29 days per month, $ 580.00 per month, apparently is not yet conceed that the company has slowed down. Complains charges by the franchisor or $ 580 times 12 months is almost $ 7000 a year. Selling such a business could be 10-24 times the monthly gross income. Meaning $ 5800 to about $ 14,000 to evaluate its list price, if his business with the companies, intermediaries. A handicap person to see this event that would never protect store again. The woman, who, for a donation that has been treated badly, are not always retued. The man with the four order sandwiches probably not play for 10 visits. Ray Kroc used to say, his manager in training Hamburger University in Oak Brook, IL, that a dissatisfied customer is probably 10 times elsewhere shocked and say that if up to 20 people through negative word of mouth. So what? S, what else? Now, I want in my poll? Now my question to the public, this should be an affiliate can be that brand? If he is able to sue the franchisor after her? Best efforts? were less than an attempt to meteoritic good service? If this franchise is to take legal action? Economics? U. S. President? Lab? Franchisor? I offer this recent experience, it is to me that there is still much more to the franchise as a franchise agreement, a website on franchising, the law of agency, a few franchise organizations and a number of lawyers who argue, a specialty in knowledge about franchising. Look in the mirror? Before anyone complains, the series of lectures, looking in the mirror. Treatment of customers, employees and the community a bad thing? Well, I must say: Silly Man franchise company or a small business does not work that way. All comments, Pro or Con. Hate mail / praise always pleased to hear that. Please do not regulators or lawyers, has done enough to ruin the model franchise in the United States. Much more than the flight into the franchise, like the guy here if you think you know that "Lance Winslow" - Online Think Tank forum board. If you have innovative ideas and unique perspectives, we think with Lance;