Learning from your staff and customer complaints

Leaing from your staff and customer complaints Listening to complaints, whether they are reasonable and not an integral part of every manager's job. Sometimes complaints can be overwhelming. However, they step with an open mind, you can lea a lot from our employees and customers about the feelings workplace.After all, a complaint is nothing more than a person to say that he (or she) should Haven 't been. As dissatisfied customers, give us a second chance to get something that would have done the first time around. (In this case, the customer is your employees.) If you listen with patience and care, their complaints are a problem or potential, or rather a way to write with a non situation.We However, the processing of complaints. We let our emotions rule our way of thinking in general. Therefore, we must endure the complaints, because we have a complaint as a personal attack on us. It is not! The next time you get angry in front of a staff, here are some steps to consider:? Try something new and different. Carefully, with patience and with a good character. Even if the complaint is unreasonable, say so. Keep it for himself. Why nobody wants to be accused without reason, especially if it is true that he is not right. (The result is that you can be wrong.) Invite him to help in his own words, a solution to his complaint. Say, for example, "If you were in my shoes, what to do to remedy the situation?" (Be careful not to make a complaint or a situation is problematic because it could worsen to the point that he loses his ability to think and speak clearly.) Listening and active. Read his body language. Use the feedback questions or statements for him to know that you are trying to understand and meet their needs. (Start respond with statements like: "If I understand correctly, ...") If you take the time to listen to your customers or employees are complaining, what you hear him? S te. So are you? Ll be in a better position to convert it into a happy customer.Remember: If your potential, everyone wins. If not, we are all losers. Etienne R. Gibbs, MSWPERMISSION to re: This article may be re-ezines, newsletters and on web sites, the allocation is made by the author, and appears with the included copyright, resource box and live web links. Although advance permission is not required, please notify us if eagibbs@ureach.com article.Etienne A. Gibbs, MSW, Management Consultant and Trainer, seminars, lectures and writes articles on the topic: ... We can help you with your potential. He offers management, marketing, education and resources for