Customer service with a touch of Mink

Customer service with a touch of Mink I grew up, there was a small window next to the sidewalk in New England-style brick building, where you can peer inside to see tailors and sewing by hand only mink coats.If there, sooner or later, a surprising thing happened. One of the tailors who smile at you, just slide the window open, and hand a piece of that vision, about six inches long and two inches wide. Here, here? him? I would say with a big smile. ? Take it! and then? d laugh his way back to workbench.I? Some children are not safe? So what to do with them, but a dozen of these pieces of her mother might very cool Davy Crockett hat for you, or just one, you can frighten your friends by shaking as a captured skunk.What No? not appreciate at the time was how it was smart as a customer service investment. Each child had a mother that was meant to ask where you have the vision, and you? D as people listen to his beautiful kids.It was a good investment will.Moreover cautious when children grow and become buyers when they wanted coats, guess where? d go in the first place? This is called taking a long view of the customer puts relationships.It Customer Relationship Management (CRM) for the shame of thinking that, despite his protests to the contrary, it is one thing-has-done-for-us-lately to customers CRM satisfaction.The micro extent people today? s operations to determine which customers are perking work, and what should be completely ignored. They have no interest in the long term, the plants in their communities, with sweet gestures, and after germination in ARBORS support.What can be done, stroking their clients, both current and future, with the soft touch of mink? Answer this well, and to build a road to customer satisfaction that can survive the test of time.Dr. Gary S. Goodman, chairman of Customersatisfaction.com is a keynote speaker, management consultant and seminar leader and best-selling author of 12 books, including some groups and sales? and monitoring, measuring and managing customers. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, Gary offers programs through outreach at UCLA and numerous universities, trade associations and other organizations in the United States and abroad. E ', based in Glendale, Califoia, and can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.