As customer expectations for the management

As customer expectations for the management They often have the idea that your company would be much better without all the customers and their requests? And you want others? all interrupts, that your day! But customer expectations are what drives your business and keep coming back.Do know what your customers expect from you? If not, how can you find? What your expectations for your company? In this article we will see the expectations and how it is important for you and your company to know what are.What do they expect? Not many companies are trying to find out what their customers want! Owners assume they know. Big mistake! If you want to grow your business, find out what your customers expect from you. How can I do this? Ask them! Why not? Week expectations?. Inform employees that this week? S goal is to ask what the customers expect from the economy. Set itself the target of a number of clients per day and only ask? If I were to ask what your top-3-expectations of the business with us, what would it be? Alteatively, you can set expectations, a book and ask customers to write their comments. In this way, they are not embarrassing, and perhaps more open! If your business at a distance, why not an e-mail poll? Consider an award for promoting responses.Great ExpectationsWhat is your customer, dealing with expectations of doing business with you? Here are some possible answers: - Fast and efficient service price competition of products of sufficient quality to meet the demand for trained personnel treated politely and respectfully-The phone has an e-mail response within a reasonable period of time - a promise kept -- - a clear complaints procedure, clean and well maintained premisesDepending on your business, the list could be even more! But you get the idea. No doubt there are many more.Review and Take Action Armed with a list of expectations, the next step is to check and see what you are currently meeting. Remember that you may think that you meet certain expectations, but this is a real possibility for a quick check to ensure that? S really happening.The list? Left again, expectations are that you currently do not realize. With respect to each of them in tu, wonders whether even with the best will in the world, could be that expectation. You can rich client that provides just too much! If you can realistically? T achieved, remove it.You are then left with a set of basic expectations, with a certain way of thinking and acting. Sit down with a pen and paper and action plan on what needs to be done to achieve what the customer expects from you. Get your employees together and agree that the results in action.You? Ve heard! Having taken the trouble to ask what your customers expect from you, don? T forget to feedback. If you collect ideas from the workshop, a reference to thank everyone for their participation and the list of expectations that we have measures in place. Why do not see any expectations Charter? If you reply by e-mail, meet and, once again, to outline what you did. It could also be the expectations of the list on the Web site.Having went to all these problems to seek the control and action, is all too easy to forget that I am, after a couple of weeks or months. Make sure that at least once a quarter, is on the original list and see if you are still delivering what your customers expect you.What can you expect? If you followed the procedure by which one? And for you? As customers get what they want, what? S The Payback? - Your customers have to retu more often are more likely to remain loyal customer will receive more money than they are ambassadors for you and your business - you Saisines   --   Some reasons rather to take the expectations of the program! So, consider these steps and ask your customers what they want from you. If it is possible their expectations, to manage their experience and manage your profits? Robert Warlow   Small Business Success Small Business Success is a resource that helps small businesses more successfully. If you have a regular exchange of ideas and tips then subscribe to Small Business Success a free newsletter, which is rapid, with tips, ideas and goods. Visit