What changes in Customer Service Top 5 new customers who want

What changes in Customer Service Top 5 new customers who want We all know that good customer service is essential for economic growth and increase profitability. What many managers fail to realize, however, is that the rapid evolution of technology has also lead to rapid changes in the provision of quality customer service.In more bases than have all heard over and over again, there are five new areas of customer service that should be addressed to keep customers happy.What customers say? 1) In order to preserve my self-accompanist hell! Customers are increasingly frustrated and annoyed by having to go through a multitude of printing options and many buttons? it must be said that the service is only available through the company? the website. Worse is when the auto-attendant using speech recognition? but not t? recognize? voice.It yours? s understandable that companies want to reduce costs through the assistance and there is no doubt that these are valuable tools. Yet, people want to connect with people, they? Want to listen to a long list of messages? especially if they have a problem (and I is that face? usually begins the first call). To keep customers happy, here are some simple tips:? Always easy for customers to reach a human being.   ? Giving people the opportunity to voice or touch quickly.   ? If you use a self-help to limit the number of meals for two rounds of selection before the customer arrives to a human being.   ? If the customer has asked to enter information, the transfer of the profile, with the call.   ? If the answer has been called by a company is, and must transfer the call to another department, not to put the customer at a time when queue.Instead your service customers will be able to skip the front of the line and make them stay the call with the client until the next person who has collected. Once that happens, the first representative, the applicant shall submit and give a representative pr # 2? Cis of the situation so that the customer does not feel like he or she is about to start all again.2) don t make me wait a few minutes in a phone queue. Many companies have customers wait 15 minutes or more in a phone queue. No more than 2-3 minutes is considered unacceptable by more than 80% of clients surveyed.3) don t make me quote chapter and verse on my account just to get information. In these days of increased white-collar crime, it is reasonable and sensible for businesses to protect their customers in order to ensure that to do with the right person before discussing a. However, 3 issues should be the limit. Besides this, it takes too long (cost of money by the company) and your client.4) Give me more flexibility in how they are in contact with you. Such as increased communication options, the same options that customers can communicate with your company. Offer customers the choice of appointment by programming course online or using their PDA to access a site by appointment. Allow customers to send a text message or e-mail to request that the customer within hours of the call. Enable customers to access their accounts on-line? and give them the opportunity to change the billing service, and while there. Give the customers (who want) to interact more with their accounts make them happy? and has the advantage of saving money for businesses and workers time.5) Don t tell me how to deal with you. Currently, there are several generations of customers? which means that the number of people who wish to interact with business. Don t force all in the same mold, or risk alienating a generation or more. It makes no sense to say to someone who is older and the computer-phobic who can get their bills on-line (and yes, a large percentage of people aged 60 and over do not trust online banking and account management? any form)? as it could cost a customer, if you have to say to a Gen xer that there is online access to their accounts. More than ever it? S important to know how your customers want to be treated? and deal with them way.______________________________________________________________________Jane-Michele Clark is the Chairman of the Group D (strategic positioning of communication and marketing that has worked with many first-class, over the past 30 years. Jane-Michele also teaches MBA-level marketing Schulich School of Business, is a trainer and speaker, business coach and 4-time candidate for the Canadian Woman Entrepreneur of the Year Award. Jane-Michele can be contacted at or by phone at jmc@theQgroup.com 416-424 -4233. All rights reserved.For read more free articles on a wide range of professional and personal growth topics (or submit your own), please visit