If Customer Complain

If Customer Complain You probably will not be in business for too long before the first complaint. One can not help but happen: low-end customers do not pay nothing and expect that the Earth, while the high-end to pay much, but with an inhuman effort in retu. Please as soon as possible to all the people all the time, even if you ragged trying - there will always be someone who is not happy with what you have done. What can you do? Do not Be Rude, or refuse. The claim may seem silly to you, or even an insult - but that does not mean that we are able to respond in kind. You need to treat every customer complaint seriously, and always as if it were 100% his fault that things are not to their satisfaction. Remember that every client dissatisfied with their experience to your potential customers (research varies, but some say that just as many as 20). Potential customers are not on your side of the story. Going extra mile for customers happy is unreasonable, in particular a technique of defense to prevent damage to your company. Do not be afraid of complaints: They should, however, are actively advertising to give you the opportunity to put things right, first of all say. Write a letter of apology. You really appreciate the efforts that have been, if you take the time to give them a formal apology and regret to say that things are not to their satisfaction, and we appreciate them time to say so you can improve. For example: "Ladies and gentlemen, is that I noticed that you are not satisfied with the service you expect from my company in relation to the provision of household goods. Now we have contact with our delivery service and fixed the problem, although I understand that this is too late for inconveniencing you. I want to apologize for having the bad experience you have with my company, and I hope that this will not harm our chances of doing business in the future. "Make sure you have the same letter, in pencil. I hate people to see printed letters with the signatures on. A partial refund. The closure of part of your letter should be a refund of what you can afford to give - in this scenario, for example, if there is a problem with the delivery, you should offer to reimburse the full cost of delivery, and a little 'extra for the inconvenience. In this way, the customer satisfied in some of the most satisfied. They say that everyone knows is a small problem that is not your fault, and complained that it is probably too hard, but you treated them politely and give them a refund. Once people know that a complaint is one of the best word of mouth marketing, it is possible. What's more is that your customers are treated well is surprising, to come to do business with you - although, of course, are very angry when things do not go well for the second time, o. They make some yourself. A large part of the time when a customer complains about something, it was not from her - was a sort of problem with your suppliers, or anyone else. Of course, customers do not know, but they are doing, and what we must do something for them. Write a letter of complaint, like: "Ladies and Gentlemen, Through your service is not available this week, I have the attached customer complaints. I hope you will understand that I am very angry, and I am currently alteative suppliers. "With this letter, a copy of each customer because of their complaint. The supplier is often sufficient to take as a client offering a sort of compensation package - which you can then contact your customers or use to cover the cost of refunds you have them.