The easiest solution for customer satisfaction

The easiest solution for customer satisfaction ? Thank you for calling XYZ Company. Your call is important to us, but not important enough for us to respond. Please hold for eteity or leave a message and a representative will contact you as soon as it is for us. If you? Ve always on the phone so that a company may relate to the frustration arising from or automated voice response services. Without doubt, if it was the first time? The way to do business? It 'been very troublesome, but times change, people and automate imprudent business practices such as these are the acceptance (or at least tolerance). Of course this is OLE? Time the principles of customer service? how to answer the phone before the third ring to avoid a customer on hold, if possible, and service personnel? are still solutions to our customers' satisfaction. But in our automated world, it is essential to understand the importance of responding to customers quickly and appropriately, especially if they were forced to a long recording and traipse through a jungle of keys to type a message for you, however, the luxury to speak to a warm-blooded people. The question of whether a customer is in contact with people via phone or e-mail that the company should seek to ensure a timely, if not an immediate response. Customer satisfaction is dependent response. So, you might ask? What is a timely response? Honestly, the definition of a timely response depends on the client? S perception. The urgency of their need may play in the mix, or their idea of a timely response to their expectations. For some reason there is a perception among business people that a 24-hour response to a request from the client is sufficient. Among the customers? Prospects, but after 24 hours to wait for a quick answer to a problem or a solution to a serious problem is ridiculous and aggravating negligence on the part of businesses. When customers have a bad experience from the customer? Perspective, they are sure to bring more options to meet their needs. Pure and simple? bad customer service in business lost. Regardless of the type of business you are, and if you receive requests from customers via telephone, e-mail or a website contact, it is important that you retu immediately to your customers. Reaction to the release of service objectives is the easiest way to obtain a competitive advantage, which satisfied customers, to manage your customers through repeat business and build your market share through customer referrals. Response is the most important factor for improving customer satisfaction.